Air Import Manager

My client is a dynamic and growing freight forwarding company with a strong global network. We are seeking a highly motivated and experienced Air Import Manager to lead and develop our Air Import department at our Queens, NY office. This is a key leadership role responsible for ensuring efficient, compliant, and profitable air import operations, delivering exceptional service to our clients.

Key Responsibilities:

• Operational Leadership: Oversee and manage all aspects of the air import process, from quotation through to final delivery.
• Ensure all import activities are conducted in compliance with relevant regulations (HMRC, airline security, etc.).
• Develop and implement efficient workflows and Standard Operating Procedures (SOPs) for the Air Import department.
• Monitor and optimize operational performance, identifying areas for improvement and implementing solutions.
• Manage relationships with airlines, handling agents, customs brokers, and other service providers.
• Troubleshoot and resolve any operational issues or delays effectively and efficiently.
• Team Management & Development: Lead, mentor, and develop the Air Import team, fostering a positive and collaborative work environment.
• Set clear performance expectations, monitor individual and team performance, and provide regular feedback.
• Identify training needs and facilitate professional development opportunities for team members.
• Manage team workload, allocate resources effectively, and ensure adequate staffing levels.
• Conduct regular team meetings and communicate key company updates and operational changes.
• Financial Management: Monitor and control departmental costs, ensuring profitability and adherence to budget.
• Negotiate rates and service agreements with airlines and other vendors.
• Ensure accurate and timely invoicing and cost recovery.
• Contribute to the development of pricing strategies for air import services.
• Client Relationship Management :Act as a point of escalation for complex air import inquiries and issues.
• Maintain strong relationships with key clients, understanding their specific needs and ensuring service excellence.
• Collaborate with the sales team to develop and implement solutions for new and existing clients.
• Participate in client meetings and presentations as required.
• Compliance & Documentation :Ensure all import documentation (AWBs, invoices, packing lists, customs entries, etc.) is accurate and processed in a timely manner.
• Stay up-to-date on changes in customs regulations, airline procedures, and security requirements.
• Implement and maintain robust record-keeping systems.
• Conduct regular audits to ensure compliance.