Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• Celebrate at our employee engagement events
• Bi-weekly pay
• Free employee only HMO Health Insurance
• Life Insurance, 401K plan and more
• Paid Time Off and Company Paid Holidays

A Glimpse into Your New Role

As an AI and Automation Consultant, you will be a client-facing and hands-on contributor responsible for identifying, developing, and implementing AI and automation solutions that deliver measurable efficiencies across both client environments and internal operations. While based in the Melbourne office, you will regularly travel to client sites and delivery locations to support the delivery of our consulting offering. This includes working directly with clients to assess, document, and optimise systems and processes, using Acquire.AI’s consulting framework to guide delivery.

You will be responsible for producing high-quality consulting reports, presentations, and detailed workflow and process documentation to support findings and recommendations. You will also contribute to internal transformation initiatives.

You must be technically capable, commercially aware, and confident engaging with senior stakeholders. You will represent Acquire.AI professionally on site with clients while being comfortable working at a detailed level within systems and operational workflows.

Key Responsibilities:

• Identify opportunities for AI and automation within client environments and internal operations, and propose practical, innovative solutions.
• Apply a strong understanding of business software, system integration, and process improvement to assess, document, and optimize current-state processes.
• Prepare and present recommendations to internal stakeholders and external clients, clearly articulating both technical and non-technical findings and options, including vendor selections where applicable.
• Develop consulting deliverables including presentations, solution designs, workflow and process documentation, and end-of-engagement reports.
• Stay current with emerging AI and automation technologies, tools, and trends to inform solution design and delivery.
• Collaborate with external technology partners and internal teams to implement approved recommendations, ensuring smooth integration with business systems and operations.
• Measure and report on the impact and effectiveness of implemented solutions, making iterative improvements where necessary to maximise value.
• Support internal transformation initiatives and contribute to the development of Acquire.AI’s consulting frameworks and methodologies.
• Undertake other related duties or initiatives as assigned.

What You’ll Bring?

• Proven hands-on operational experience in CX and/or business process environments, with a deep understanding of how workflows and systems operate in practice.
• Entrepreneurial mindset, value individuals who have taken initiative to launch a business, lead a department, or drive transformation from the ground up.
• Demonstrated passion for AI, automation, and business efficiency, someone who actively follows emerging trends and technologies and applies them with purpose.
• A natural problem solver who thrives on understanding how things work and finding smarter, faster, more effective ways to improve them.
• Confident communicator with the presence and professionalism to engage clients, lead discussions, and present solutions to both technical and non-technical audiences.
• Highly driven, fast-moving, and adaptable, with a strong bias for action and a proactive, solutions-oriented attitude.
• Experience in consulting or client-facing roles is welcome but not essential — we prioritize mindset, capability, and outcomes over job titles.

Success Indicators

• Strong alignment with Acquire’s core values and culture
• Successful delivery of AI and automation initiatives that result in measurable operational improvements for clients and internal stakeholders
• High levels of client satisfaction and confidence in the value delivered through consulting engagements
• Clear, professional communication and effective collaboration across cross-functional teams and with clients
• Demonstrated ability to educate stakeholders on AI concepts, technologies, tools, and practical outcomes
• Ongoing engagement in learning and applying the latest advancements in AI, automation, and process improvement
• Full compliance with company policies, client requirements, and applicable laws and regulations
• Active contribution to a culture of innovation, ownership, and continuous improvement

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other grow.

Acquire BPO is a business outsourcer with a vision to connect organisations to skilled people globally. Our mission is to be the partner of choice for corporate growth, enabling businesses to leverage the best global resources at the right price.

This is an outstanding opportunity to play a strategic role in a global business and truly make your mark.

At Acquire, come for a career & stay for the fun!