Description

Join Our Team!

Helm is looking for a highly motivated and detail-oriented Affiliate & Banner Program Manager to help drive the success of Stellantis' expanding garage network. In this key role, you'll manage a wide network of independent repair garages, ensuring high performance, service excellence, and strong partner relationships.

If you're passionate about the automotive aftermarket, have a knack for operational coordination, and enjoy building impactful partnerships, this is your opportunity to grow with a dynamic and globally connected team.

Key Responsibilities

Garage Network Management

• Oversee and support a network of partner garages, ensuring alignment with company standards and performance objectives.
• Build and maintain strong relationships with garage partners to foster long-term collaboration.
• Organize training sessions, technical workshops, and support initiatives to drive partner performance.
• Continuously monitor and optimize garage operations to improve service quality and efficiency.
  
  

Strategic Network Growth

• Assist in crafting strategies to expand and strengthen the North American garage network.
• Identify and onboard high-quality garage partners that meet company criteria.
• Analyze market dynamics and competitor activity to inform strategic decisions.
  
  

Performance Tracking & Quality Assurance

• Monitor key performance indicators (KPIs) related to service, operations, and customer satisfaction.
• Drive corrective actions when needed and ensure full compliance with legal, safety, and quality standards.
  
  

Cross-Team Collaboration

• Work closely with internal teams including sales, marketing, operations, and customer support.
• Serve as a key liaison, sharing insights and feedback to improve overall service delivery and network efficiency.
  
  

Reporting & Continuous Improvement

• Provide senior leadership with regular performance updates, analysis, and strategic recommendations.
• Use data-driven insights to enhance current processes and contribute to continuous improvement efforts.
  
  

Requirements

• Bachelor’s degree in business administration, Automotive Engineering, or a related field.
• 3+ years of experience in network or partner coordination—automotive aftermarket experience strongly preferred.
• Proven ability to manage external partnerships and drive operational success.
• Excellent communication, negotiation, and relationship-building skills.
• Strong organizational skills and the ability to juggle multiple priorities.
• Proficiency in Microsoft Office (Excel, Word, Teams, Outlook).
• Willingness to travel as needed.