Department: Service Delivery

Reports to: Training Team

Work Model: WFO

Location BGC, Taguig

Shift Type: Rotational shifts in EST (night shifts)

Position Summary

Advanced System Administrator is a skilled technician who is responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.

Advanced System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.

Education And Qualifications

• Bachelor’s degree and Undergraduate with minimum 4 years of experience
• At least 4-5 Years of experience in IT Domain working for US/EME/AUS A clients
• Experience of working with teams of English-speaking countries
• Excellent customer service skills
  
  

Requirement

• Hands-on experience on user Active directory administration & management
• Hands-on experience with user Office 365 administration & management
• Advance knowledge of Windows 10 diagnosis and troubleshooting
• Advance knowledge of Windows server roles i.e., AD, FNP, DHCP, DNS, RDS
• Advanced knowledge of Application support and troubleshooting
• Good understanding of Azure
• Windows networking basics and management i.e., Firewalls, Switches, ISP,
• Understanding of Backups
• Understanding of VMware and Hyper-V
• Root Cause Analysis and Incident Analysis/Trending
  
  

Behavioural Skills

• Longevity and commitment in previous work
• Team player
• Ability to meet target under pressure and time bound deadlines
• Dynamic and pleasing attitude and personality
  
  

Our Culture And You

What does the day in life look like for the Advanced System Administrator? You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.

Our employees have indicated that at IT by Design they find a home where their passion and career goals finally intersect for them to live a life full of purpose.

Benefits

• Competitive salary and benefits
• Great work-life balance
• HMO Benefits and Free Dependents
• Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development
• 13th Month pay
• Night Shift Differential
• Regular Holiday
• Special Holiday
• SSS, PHil health, HDMF (Govt mandated benefits)
• Performance Review Annual
  
  

About Us

IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialise in providing complete IT solutions and support including 24X7 Help desk, SOC, NOC, Cloud, services, security and Business Continuity services