Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us. Key Responsibilities * Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment. * Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility * Occasional travel to customer sites in the US and Canada is required as needed. * Ensures management of customer expectations and resolution of technical issues in a timely manner. * Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies #LI-SU1 Qualifications * 5-8 years of relevant enterprise level networking and Internet Security technology experience. * Experience with Check Point products required. * Strong understanding of networking and operating system functions of RHEL or other Linux based servers. * Experience configuring and troubleshooting VPN technologies. * Strong understanding of the OSI model on Layers 1-4. * Experience with traffic analyzing tools like Wireshark. * Understanding of how common TCP/UDP connections are established based on their protocol. * Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP. * Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash. * Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues. * Must be eligible to work in country of residence without sponsorship from an employer now or in the future. * This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present. EOE M/F/Veterans/Disabled Apply Now