Kforce has a client in San Antonio, TX that is seeking an Administrator IT Services 4 - ServiceNow. Key Responsibilities: * Serve as the lead administrator and subject matter expert for the ServiceNow platform, including Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management modules * Configure and maintain ServiceNow forms, workflows, business rules, client scripts, UI policies, and integrations * Support upgrades, patches, and the overall health of the ServiceNow instance, ensuring platform stability and performance * Collaborate with IT and business stakeholders to gather requirements, translate them into technical solutions, and implement enhancements * Develop and maintain documentation for platform configuration, processes, and change management * Ensure compliance with ITIL best practices and organizational IT governance policies * Monitor system performance and usage, troubleshoot issues, and perform root cause analysis * Integrate ServiceNow with other enterprise tools and platforms (e.g., monitoring, HR, finance, CMDB sources) * Provide mentorship and guidance to junior administrators or analysts * Partner with security teams to ensure data protection, access controls, and role-based permissions are correctly implemented* Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) * ServiceNow Certified System Administrator (CSA) required; Additional certifications (e.g., ITSM, Application Developer, or Implementation Specialist) are a strong plus * 5+ years of hands-on experience with ServiceNow administration in a mid-to-large enterprise environment * Strong expertise with ServiceNow modules and features, including ITSM, CMDB, Flow Designer, and Performance Analytics * In-depth knowledge of JavaScript, REST/SOAP APIs, and ServiceNow scripting * Familiarity with ITIL framework and ITSM best practices * Excellent problem-solving, communication, and documentation skills * Experience in Agile environments or Scrum teams preferred