Join our Customer Service Team! The Administrative Sales Coordinator/Project Coordinator will be an active member of our already dynamic and energetic team. We are a small but very cohesive team that thrives on working both together and independently. We work together to make sure that all members feel welcome and strongly valued.

PRINCIPAL JOB RESPONSIBILITIES

• :Gather and provide accurate, detailed information from customers, key account managers, prior job jackets, estimates, designs, and Company's ERP
• .Keep track of margins associated with production of customer orders
• .Communicate clearly, concisely, effectively and persuasively in verbal and written format
• .Perform day-to-day administrative tasks related to processing purchase orders (direct POs or forecasts, depending on the customer) from customers
• .Execute day-to-day administrative tasks related to customer projects and launches; attend New Business meetings for new projects
• .Enter, record, store, and maintain information in written or electronic form in various spreadsheets, templates, or Company's ERP
• .Coordinate with Scheduling to ensure timely productions and deliveries of customer orders or other deliverables (proofs, CAD samples, color drawdowns, etc.)
• .Identify and resolve client's concerns in a calm and professional manner
• .Collaborate with Key Account Managers working on the same assigned customer accounts as need be by acting as an internal spokesperson and providing back-office support
• .Work with Warehouse to ensure accurate and timely shipments
• .Work with Key Account Managers and Finance to ensure timely invoicing of non-carton charges such as trial runs, proofs, CAD samples, tooling, etc
• .Develop and implement regular reviews of inventory to assess and resolve customer liabilities; identify opportunities to sell overruns
• .Complete work processing assignments and related clerical duties, including the following: set up new accounts, maintain accurate records, prepare various reports, etc
• .Work independently and within a team on special non-recurring and ongoing projects
• .Consistently make decisions demonstrating regard for our customers
• .Performs other job duties as assigned by management or lead person

.PRINCIPAL SKILLS AND FUNCTIONS (3+years)

• :Proficient level of English – Verbal & Written
• .Proficient in computer office applications, especially Excel, but also Epicor ERP
• .Willing to be a Project coordinator for the organizatio
• nAbility to work independently and as part of a team with a high level of initiative, flexibility and confidentiality
• .Personal Effectiveness/Credibilit
• yAbility to professionally communicate with politeness, honesty, and integrity
• .Capable of understanding technical customer requirements
• .Ability to work in a fast-paced environment to meet customer delivery dates
• .Constantly produce high quality work and maintain established production standards