Role:Administrative Coordinator / Receptionist

Organization:PACE of West Baltimore

Location:3201-A Tioga Parkway, Baltimore, MD 21215

Status:Full-time

Mission:To allow frail elderly people to age in the location of their choosing and continue to lead

connected, meaningful lives.

Job Summary

This administrative role offers a unique opportunity to support the PACE (Program of All-Inclusive Care for the Elderly) program in West Baltimore within the framework of a supportive, innovative, and expert leadership team and company. Together with our coalition of strong partners within the community, the Administrative Coordinator/Receptionist will help lead PACE of West Baltimore to have a transformative impact on a particularly under-served community

The Receptionist/ Administrative Coordinator is responsible for setting the warm welcoming tone of the West Baltimore PACE center. This position reports to the Executive Director.

Essential Duties And Responsibilities

• Manage check-in and check-out of participants upon arrival and departure, welcoming participants, and caregivers, and directing general inquiries to the center
• Provide administrative support including but not limited to preparing reports, managing supplies, and supporting the general office calendar
• Work across teams within the Center and cross trains to screen potential enrollments for qualified leads if the enrollment team is not available
• Answers telephones and route incoming calls
• Appropriately screens new referrals for the PACE and send eligible prospective participants to Growth and Enrollment Team
• Responds to emergency calls according to established procedures
• Processes and routes incoming and outgoing correspondence to include the mail and packages as required
• Maintains office calendar for conference room scheduling and assists with room setup
• Schedules service and maintenance of office equipment as needed
• Responsible for monthly postage usages and submit reports
• Responsible for open and close procedures of the PACE center
• Manage onboarding/offboarding employees’ office supplies, parking, and cubicle/office update
• Provide general support to events at the center
• Additional responsibilities will be added at managers discretion, as career growth opportunities and responsibilities are constantly arising in our flexible and start-up environment
  
  

Qualifications

• High school diploma, GED and/or Bachelor’s degree
• Spirit of generosity to serve the frail elderly and support the Center in all ways possible
• Ability to work autonomously
• Must be highly organized and have extensive skills in the use of Microsoft office Suite
• Knowledge of scheduling and route tracking
• Must be able to troubleshoot problems and take initiative to secure resolution
• Must submit to and pass a pre-employment drug/alcohol screening and criminal background check
• Must have up to date vaccinations according to CMS/ PACE guidelines including vaccination against the seasonal flu and Covid -19
• Spanish bilingual (preferred)
  
  

Benefits

• Medical, Vision, Dental Insurance
• 401(K)
• FSA, DCA, CBA
• Life Insurance
• Short Term Disability
  
  

Learn more at: pacewestbaltimore.com

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