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Work, Serve, Thrive. Â With the City of Durham Â

Advance in your career while making a real difference in the community you serve.

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Starting Salary: $62,338 - $71,688

Hours: 8:30 am - 5:00 pm

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Devoted to providing executive-level clerical and/or office support activities for City Council and City Clerk functions. Perform a broad range of paraprofessional work ranging from routine to specialized office/customer service support such as processing complex transactions; handling escalated customer service requests; coordinating and maintaining office processes and office information; and performing quality assurance on transactions and/or work product.

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Responsible for providing administrative office coordination (such as processing budget, procurement, payroll, timekeeping, and human resources transactions); records management; routine or specialized administrative support to City Council Members; and logistical support for programs and/or projects. Incumbents may serve as an executive assistant to a department director.

• Coordinates and oversees administrative office functions such as maintaining supplies; processing fiscal, procurement, payroll, time-keeping, and/or human resources transactions; assisting with social media; assisting with budget preparation, reporting and/or monitoring of expenditures/revenues; maintaining service contracts and coordinating equipment repair; and coordinating work flow.
• Provides quality assurance over administrative support functions including financial, procurement and human resources transactions; may serve as the department lead user and/or representative for a business system; may serve as a department liaison to other functions and/or serves on city committees.
• Coordinates meeting requests, event calendaring, special event scheduling and/or logistical support for events or facility rental/scheduling; provides calendaring coordination and support for City Council Members, as assigned and is supervised by the City Clerk. Â Work includes arranging event catering and may also include program support such as handling facility rental requests; training staff; documenting and routing customer complaints.
• Gathers and compiles data; calculates statistics; provides special project/program support related to materials/information-gathering and administration
• Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; assists with the preparation of manuals, polices, procedures, confidential correspondence and pubic information materials including information for city council agenda items; provides general administrative support to 3 City Council Members.Â
• Receives, processes and routes calls; provides information to callers; researches and resolves complaints and makes referrals as appropriate; handles call or email on behalf of City Council, ensuring appropriate and timely follow up.
  
  

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• Associate's degree or equivalent in business or related field
• Three years of advanced administrative support experience supporting managers at the executive level (Director and above) Â
• Advanced proficiency with Microsoft Office Suite (writing skills will be assessed)
• Professional, quality Customer Service experience
• Proficient in meeting scheduling (virtual and in-person) and ability to arrange virtual meetings with Zoom software.Â
• Experience with travel arrangements and expense accounting.
• Highly organized and detail oriented with ability to anticipate Council Member needs and priorities.
• Ability to remain flexible in a fast-paced environment, with willingness to take initiative and solve problems affecting City Council or City Clerk offices.
  
  

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• Fluency in Spanish and English preferred