This position provides administrative assistance for the Foam Sales organization in order to offer our sales professionals more time in front of customers. The Sales Support Associate is the first point of contact for members of the sales organization, and is responsible for the dissemination of information. The ideal candidate is a team player and active learner who adapts to change and consistently finds ways to eliminate waste in processes across the organization.

Reports to: Sales Director

JOB RESPONSIBILITIES

Service our Sales Team

• Coordinate and administer sales team meetings, customer events, and conference.
• Work directly with Sales team on needs of Trade Shows and industry events
• Maintain/Own various FOAM Sales Team Outlook distribution lists
• Maintain/Own Sales Team Rosters and shared BOX folder
• Maintain Customer Profiles
• Document follow-up necessities for above mentioned events
• Annual National Sales meeting: Partner with the FOAM Administrative Coordinator to fully align expectations and needs for the FOAM Sales team on space, awards, attendees, etc…
• Customer events – assist in coordinating location selection, managing communications and registration process, and ordering of food and beverage
• Trade Shows – (For small to medium Trade Shows) booking booth, order all marketing materials from 2 Scale, and coordinate with attendees and vendor. Attend event to set up booth, meet with customer to review messaging and content of event, work in the booth, interact with customers, give out marketing material. For large trade shows, collaborate with the Trade Show Administrator.
• Contractor Events, Conference Calls – work directly with the Sales Director, RSL or ASM
• Communicate and order promotional items, business cards, and other marketing related needs
• Assist sales team with customized requests for graphics, print jobs (local marketing)
• Educate and assist sales team with questions while navigating OC systems and software (i.e. BI/Concur)
• Investigate budget and policy related questions as needed
• Manage regional membership dues and seasonal tickets
• Promo tracking for credits issued through pricing
• Research and escalate questions pertaining to toolbox orders and literature/sample availability
• Work closely with FOAM Sales Operations with needs related to sales territories, customer requests, mailings, etc…
• Coordinate and assist with travel arrangements as needed
• Additional duties as needed, dependent upon areas supported.
• Manages our Agent pricing documents
• Uses Opportunity pipeline section of CRM to track jobs for agents
• Participates in CRM and Portal test and learns and is a dynamics user

Eliminate waste from the sales organization

• Eliminate waste through process improvement and operating efficiency
• Identify opportunities to develop, maintain and execute standard practices
• Educate sales team on available tools (Powe BI, MyOC, etc)
• Participating in on-going team meetings to leverage knowledge and best practices from sales support across the company

Demonstrate teamwork

• Work effectively with others to meet or exceed organizational goals
• Share best practices
• Proactively offer solutions to benefit the sales organization
• Leverage resources in a manner that ensures accountability in meeting deadlines
• Support a teaming environment and see opportunity in change

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS:

• Bachelor’s degree preferred
• Prior experience in providing administrative support to a Sales organization
• MS Dynamics and CRM experience
• This role is based out of our World Headquarters building in Toledo, OH, with in-office expectations at least 3 days a week

EXPERIENCE:

• Experience in an ever-changing, fast-paced environment
• Proven experience in project management and organization of meetings and events
• Ability to work independently and in teams
• Prior support of field sales in administrative capacity
• Experience in problem solving and identifying solutions in the best interest of the company and the customer
• Ability to identify, act on, and lead continuous change management improvement efforts
• Knowledge Power BI is helpful