Join Our Dynamic Team as an Admin Support Specialist! Are you ready to be an integral part of our team? We're seeking an Admin Support Specialist to be the backbone of our branch and tackle various tasks across all departments. Your role will be pivotal in ensuring smooth operations and supporting our team to achieve excellence. About Ice Town Since 1985, Ice Town has specialized in leasing, servicing & maintaining ice-making equipment, servicing all of metropolitan Chicago and the surrounding suburban Illinois communities, including Northwest Indiana, Southern Wisconsin, and more. We handle all brands, capacities, and types of ice equipment, from small under-counter machines for your home or office to large cube, flake, and nugget ice makers and dispensers. Let us know if you want to be part of our team! To learn more, please visit us at: http://www.icetownleasing.com/ A Day in the Life: * As a customer champion, answer phones and address any questions customers may have, providing accurate information and solutions. Respond to emails promptly to ensure excellent customer care. * Billing Support: Reach out to customers with billing issues and help track invoices as necessary. * Work on our ERP platform to create work orders, maintain customer information, including service and billing notes. * Clerical Duties: Handle tasks like scanning documents into our systems, putting files away in their proper folders, and sorting daily mail as it arrives. * Records Management: Help organize and maintain records and files, ensuring they are easily accessible. * Assist in coordinating office operations and procedures to ensure efficiency. * You are a safety advocate, prioritizing safety by demonstrating and following our accident prevention procedures. What It Takes to Land This Role? * Exceptional Communicator: Strong customer service, communication, and problem-solving skills. * Team Player: This is a non-supervisory role, reporting to the General Manager, where collaboration is key. * Safety-First Attitude: You prioritize safety in all you do. * Self-motivated and Organized: Excel at working independently with minimal supervision. * Multitasking: Strong ability to multitask and manage time effectively. * Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager, showcasing your versatility and problem-solving skills. * You have 1-2 years of administrative, customer service or related professional experience * Successful completion of a pre-employment drug screen and criminal background check is required * Must be at least 18 years of age Physical Demands: * Primarily work in a typical office environment. * Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed. * A mix of sitting, walking, and standing throughout your day. * Comfortably operate computers and office equipment. Compensation & Benefits: * Pay: $20-$25 per hour, based on experience * Medical, Vision, and Dental Benefits * Life Insurance * 401k & Company Match * Work Hours: 7:30 AM - 4:30 PM Town Shares Program: We give you the opportunity to share in the long-term financial success of our company as you grow with us! Ready to unlock your potential as an Admin Support Specialist? Join our team where your dedication and skills make all the difference. Apply now and be part of something exceptional! Ice Town is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ice Town is a division of Unlimited Service Group, "All Unique, All United."