It's you who can make an impact! Join our dynamic team as a Ad Success Representative with French and shape tomorrow's innovations! It is the dream job for those passionate about CRM, Salesforce and crave a vibrant team atmosphere. Apply yourself or drop us a line if you know someone who fits the role. Let's enjoy the engineering and vibrant international environment together!

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Ad Success Representative with French, you'll become a part of a cross-functional development team engineering experiences of tomorrow.

We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success. This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.

Responsibilities:

• Client Engagement & Strategic Partnership
• Manage 3–4 client partners, including subsidiaries under large holding companies
• Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships
• Support account retention and growth by identifying revenue opportunities and upsell strategies
• Campaign Management & Operational Support
• Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables
• Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution
• Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes
• Insight Generation & Optimization
• Download and analyze campaign performance data
• Translate metrics into clear, actionable insights and optimizations
• Deliver reporting narratives that align with campaign goals and strategy
• Internal Collaboration & Workflow Development
• Partner with product, marketing, and engineering teams to surface client feedback and shape improvements
• Help standardize evolving workflows in coordination with partners like Client’s process teams
• Contribute to resource creation and knowledge-sharing initiatives
• Performance Metrics
• Volume of Work (by case type, reason, and region)
• Average Handle Time for support and operational tasks
• QA Scores for campaign accuracy, strategy, and delivery timeliness
• Monthly CSAT Scores from client partners evaluating deliverables and communication

Requirements:

• 3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
• Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
• Strong problem-solving and communication skills
• Ability to manage complex workflows and shifting priorities
• Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
• Analytical mindset with a drive to turn data into actionable insights
• Proficient in French Language

What`s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Join a well-established company and a friendly team of professionals.

Our Delivery Center in Malaga is one of the leading IT hubs in Andalusia - it provides an exceptional mix of vibrant tech talent community, wide-open access to expertise advancement opportunities, hybrid/remote work setup & endless Mediterranean seashore summer.

Seize the perks of global opportunities, local atmosphere and industry-leading clients.

Be bold, not bored!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.