The Accounts Receivable (AR) Manager will lead a dynamic team responsible for managing and optimizing the invoicing, billing, and cash collection processes. This role involves overseeing daily AR operations, resolving escalated customer issues, and driving improvements to ensure timely payments and efficient processes. The AR Manager will work closely with other departments, manage team development, and ensure compliance with financial regulations and internal policies.
Lead AR Team Operations: Manage and direct the invoicing, dispute resolution, and reporting processes, ensuring AR team members receive the necessary training, guidance, and support to perform at their best.
Customer Escalation Management: Address escalated customer complaints and concerns regarding invoicing, billing discrepancies, and cash collection processes, working to maintain positive customer relationships.
Policy and Procedure Development: Develop, implement, and update AR policies and procedures designed to enhance operational efficiency and reduce past-due balances.
Performance Reporting: Generate periodic reports to track and measure key AR performance indicators (KPIs), ensuring transparency and performance monitoring.
Monitor Aging Reports: Analyze aging reports and implement proactive measures to ensure customers make timely payments, reducing overdue accounts.
Team Hiring and Training: Oversee all aspects of hiring, onboarding, and training of new AR team members to ensure a skilled and knowledgeable team.
Team Coaching and Development: Coach and mentor AR team members to improve contact handling skills, systems proficiency, and communication techniques, fostering a culture of continuous improvement.
Quality Assurance: Monitor customer interactions to ensure high-quality service, consistency, and adherence to AR standards.
Standard Operating Procedures (SOPs): Create, document, and continually refine Guardian Alarm’s AR SOPs, ensuring alignment with best practices and company goals.
Cross-Department Collaboration: Work closely with sales, customer operations, and collections teams to resolve billing issues, ensuring effective collaboration and the maintenance of positive customer relationships.
Compliance: Ensure all AR activities comply with financial regulations, internal policies, and company standards, minimizing risk and ensuring integrity.
Process Mastery: Become a subject matter expert in AR processes and procedures, mastering the MAS and CRM systems to improve operational efficiency and effectiveness.
Audit and Reconciliation Support: Assist with periodic audits, reconciliations, and month-end closing processes related to accounts receivable, ensuring accurate financial reporting.
Software Utilization: Leverage accounting software and ERP systems to streamline AR processes, improve accuracy, and optimize departmental workflows.
Leadership: Exhibit leadership qualities to guide, motivate, and develop the AR team while maintaining a positive and collaborative work environment.
Other Duties: Perform other duties as assigned, contributing to the overall success of the finance department and organization.