Mission of the Role (What you’ll be doing):

The Accounts Receivable and Collection Specialist is responsible for the effective operation and continuous improvement of the Accounts Receivable and Collections functions. Reporting to the Financial Leader, this role requires strong professionalism, accuracy, and discretion when handling sensitive financial data.

Key Duties & Accountabilities:

• Post daily bank deposits, reconcile AR accounts, and ensure alignment with invoicing and general ledger activity
• Communicate with customers via phone and email to ensure timely collections and resolve billing issues
• Evaluate accounts to determine collection strategies based on creditworthiness and payment history
• Prepare and maintain accurate records and reports related to customer payments and AR status
• Collaborate with internal departments to address billing discrepancies and support cross-functional processes
• Ensure compliance with federal documentation requirements and accounting regulations
• Support the Accounting team during peak workloads or staffing shortages

Qualifications:

• High school diploma or GED required
• Minimum of 5 years of B2B collections and accounting experience
• Strong proficiency in Microsoft Excel and the general Microsoft Office Suite
• Excellent communication, negotiation, and conflict resolution skills
• High attention to detail, with strong analytical and mathematical abilities
• Ability to prioritize tasks and manage multiple projects under tight deadlines
• Demonstrated ability to adapt to change and maintain professionalism in high-pressure situations