Meridian Cooperative is looking for an Implementation Trainer II to join a team of passionate innovators and problem-solvers, empowered to rise above challenges and swarm around solutions. Here, at our Dunwoody office, we are energized by the fact that our work is important. We are driven to make work as easy as possible for our Members, Customers, Partners, and Employees. Help us lead the way in Utility Software, join a winning company and thrive. This role is hybrid and may be performed out of Dunwoody, GA. Job Summary: The Implementation Trainer II will develop and deliver customized, comprehensive software training on Meridian's proprietary utility software to external customers remotely and on-site. Essential Functions: * Communicate with the customer to identify training needs and facilitate a seamless transition onto Meridian's software platform. * Develop and execute engaging and effective training plans to provide technical guidance and support to customers, ensuring their understanding of the software's features and capabilities. * Conduct software training to customers in individual or group settings. Provide guidance and support to customers in customizing the software application to align with their unique business processes and objectives. Provide a good understanding of how the product works and its features and benefits. * Present product information in a clear and concise manner, tailoring delivery based on audience. Continuously evaluate and hone technical instructional delivery and communication skills, working to explain complex subjects in a clear and interesting way. * Foster a culture of continuous learning and knowledge sharing by equipping customers with the skills and resources they need to maximize the value of the software. * Identify and troubleshoot issues that come up throughout the implementation life cycle. Address technical issues, questions, or concerns and ensure timely resolution for the customer. * Support the customer during and immediately after implementation before transitioning them over to the Product Support team. * Collaborate cross-functionally with key stakeholders across interdepartmental teams and assist Data Analysts, Implementation Specialists, and Project Managers before, during, and after implementation. * Work with leaders to propose and implement training enhancements to streamline future implementations. * Develop criteria for evaluating the effectiveness of training activities. Maximize effectiveness by researching training methodologies, learning tools, and practices. * Contribute to the development of training strategies, while conducting work with a moderate degree of autonomy and providing guidance and mentorship to Implementation Trainer I's. * Build and maintain knowledge of Meridian's proprietary utility software and database updates to be able to respond to client questions regarding presented topics. * Create and maintain comprehensive training documentation for customers and internal teams. * Communicate various client needs and potential product improvements to the development team based on implementation training experiences. * Take the initiative in thought leadership, innovation, and creativity. * Represent the company at conferences and networking events. * Adheres to all Meridian corporate policies and procedures. * Travel as required. * Any additional responsibilities assigned by management. Education: Bachelor's Degree in Information Technology, Computer Science, or related field required. Work Experience: Four years of applicable experience conducting software implementation, training, or product support required. (Proficiency) Skill: (Moderate) Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word (High) Intrapersonal, communication, and presentation skills, with the ability to share technical information to both technical and non-technical audiences, making it understandable to others (High) Attention to detail with analytical and problem-solving capabilities (High) Flexibility and ability to rapidly respond to changes (High) Time management skills with the ability to contribute in a fast-paced environment and manage multiple, competing priorities (High) Solution-oriented and proactive mindset with a willingness to learn (High) Passion for excellent customer service with both internal and external customers (High) Ability to collaborate effectively in a team environment (High) Ability to work a flexible schedule and travel domestically to the customer site up to 75%; this may include some weekends (Moderate) Knowledge of industry best practices for software implementation and user training (Moderate) Familiarity with training methodologies and instructional design principles (Moderate) Proficiency in using training tools and technologies We Offer What We Offer: * Outstanding Medical/Dental/Vision * Education/Training Reimbursement * On-Site Education Courses * Flexible Spending Account * Health/Wellness Reimbursement * Excellent Life and AD&D insurance * Paid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 10 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year. * Volunteer Time: 8 hours per year * Retirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan. In addition to a competitive salary, a medical/dental/vision plan, and matching 401(k), also offer: * Relaxed Dress Code * Flexible Hybrid Work Schedules * In-Office Gym About Us: We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Cooperative has unified multiple leading-edge companies under its umbrella to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry-leading enterprise software solutions.