Resulticks is a global leader in real-time audience engagement solutions that deliver top-line growth through connected experiences. Outcomes-focused and enabled by its proprietary cookie-independent identity resolution technology, Resulticks equips brands to make a transformational leap to true omnichannel engagement. With its AI-powered, customer-centric approach, it is changing how brands worldwide reach, acquire, and retain satisfied customers. Resulticks Solution Inc. is headquartered in New York City.
Candidate Profile
As an Account Service Manager, you will coordinate with the account management and technical teams to ensure on time delivery of client projects. You will be responsible for the smooth execution of omnichannel marketing campaigns. You will serve as the main point of contact for communication, documentation, conflict resolution, compliance, deliverables and billing for Resulticks clientele.
The ideal candidate is comfortable working for a global organization with team members and stakeholders in multiple time zones, meaning that you’re happy to have a flexible work schedule that will occasionally include early morning or late evening meetings with colleagues in Asia Pacific.
Key Responsibilities
First 90 Days, complete the Resulticks employee training program with flying colors. Become a subject matter expert in Resulticks’ capabilities and services, with the ability to effectively communicate all offerings to the clients
Gather clients’ campaign requirements while suggesting ideas for improved communication and customer engagement
Communicate clients’ desired outcomes to the internal development teams
End-to-end omnichannel digital marketing campaign management. Setup and execution, A/B testing, performance assessment, data analysis and reporting
Work closely with the project team, continuously monitor projects and campaigns to identify potential issues and opportunities for elevating outcomes.
Ensure the effectiveness of communication as well as campaign execution as per the SOW
Ensure adherence to project timelines, procedural best practices, quality standards
Manage client projects and campaigns, making sure they are completed and profitable
Manage customer expectation with respect to deliverables
Manage the invoicing and billing process for existing accounts
Pre-Requisites
A bachelor’s degree in a relevant discipline: Communication, Marketing, Business, Computer Science, Data Science, etc
Ad Agency experience, a minimum of 3 years in Client Services or Account Management
Ability to “talk shop” with Digital Marketing practitioners and IT professionals about omnichannel campaign orchestration, audience segmentation, personalization, data analytics, cyber security & privacy, database & system architecture, and cloud storage
Digital marketing campaign management experience (general knowledge of digital design a plus). Expertise should include email, SMS, social media, etc
Ability to think creatively, prioritize rapidly, and manage multiple initiatives simultaneously.
Personable with good project management, analytical and problem-solving skills
Phenomenal written and oral communication, plus great presentation & negotiation skills
Must be energetic, self-motivated, and flexible. Used to working with multidisciplinary stakeholders
Expertise in general business applications including Power Point, Excel, and Word
Must have authorization to work in Canada or the United States
Resulticks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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