About Us: Scaler is a purpose-built platform designed to simplify ESG for the real estate industry and drive meaningful progress. Created by a team with deep expertise in ESG, real estate, and tech. Scaler aims to help the industry set and achieve ambitious sustainability goals. The team is passionate about building a cutting-edge data platform that meets customer needs and supports a more sustainable, impactful future.

Role Overview: We are seeking for an engaged, dynamic Account Operations Manager to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors. The Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal. The Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients.

Responsibilities

• Deliver prompt and professional service to our Scaler clients through verbal and written communications
• Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform
• Proactively support the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data sets
• Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients
• Develop and maintain positive working relationships with clients and other key partners
• Become a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learning
• Contribute to the overall Scaler partnership strategy
• Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials
  
  

Requirements

• Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or
• Expertise in ESG strongly preferred
• Bachelor's degree in Business, Real Estate, Sustainability, Marketing, or otherwise proven experience equivalent
• Advance Proficient in Microsoft Excel and PowerPoint
• Excellent data and project management skills
• Experience navigating and driving complex accounts of B2B SaaS solutions
• Consultative/value-selling, able to identify and articulate customer benefit
• Experience influencing stakeholders, including c-suite
  
  

Benefits

• Top-of-market salary and equity stake in the company
• 25 paid vacation days per year and the opportunity for more if needed
• We offer a hybrid work policy: 2 days working from home and 3 days in-office each week
• Four-month parental leave
• Annual personal development budget
• We are a global company with international entities, but we meet in person at least once a year
  
  

Why Scaler?

When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are committed to making a positive impact on our customers' journey to achieving absolute zero carbon.

Compensation Range: £60K - £90K