Job Description

Account Manager

Location:

Remote, Tamil Nadu, IND

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About The Role

The Account Manager (AM) is responsible for managing the entire sales process for mid-tier customers within their assigned region. Their focus is on prospecting, pitching, negotiating, and closing deals while ensuring a smooth transition for post-sale support for both print and digital collections.

The Account Manager plays a crucial role in driving revenue growth and customer satisfaction for mid-tier accounts. By effectively managing the sales process, converting leads, and building strong customer relationships, the AM ensures long-term business success and repeat business. Their collaboration with Key Account Managers and feedback to sales, product and marketing teams helps refine strategies and improve product offerings, ultimately contributing to the overall success of the organization. Additionally, the AM's ability to maintain an accurate sales pipeline and provide regular performance reports supports informed decision-making and strategic planning.

How will you make an impact?

Sales Process Management

• Manage the full sales cycle for mid-tier accounts, including lead qualification, presentations, negotiations, and contract closure.
• Develop tailored sales strategies to meet the specific needs and challenges of mid-tier customers.
  
  

Lead Conversion: Qualify prospects and identify opportunities to convert them into paying customers.

Customer Engagement

• Build and nurture relationships with mid-tier customers to ensure long-term satisfaction and repeat business.
• Act as the primary point of contact for assigned accounts, addressing questions, concerns, and objections.
  
  

Collaboration with Teams: Collaborate with the Key Account Managers (KAMs) to identify and escalate opportunities for high-value accounts that may graduate to KAM-level management.

Market Research And Feedback

• Gather insights on customer needs, competitor activity, and industry trends.
• Provide feedback to the sales and marketing teams to refine strategies and improve product offerings.
  
  

Reporting And Analytics

• Maintain an accurate and up-to-date sales pipeline in the CRM system.
• Provide regular sales forecasts and performance reports to the Regional Manager or National Sales Manager.
  
  

What We Look For

• Bachelor's degree in marketing, communications, or a related field
• Minimum of 5 years of sales experience, preferably in a B2B environment.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills
• Excellent negotiation and presentation abilities.
• Proficiency in CRM software and Microsoft Office Suite
• Use of AI to enhance productivity.
• Willingness to travel within the assigned region as needed.
  
  

About Wiley

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.