Wallop is looking for an Account Manager to manage accounts under the guidance of the Director of Client Services! They will be responsible for leading client relationships and overseeing the successful execution of branding and website projects for our luxury hospitality clients. They will manage day-to-day communication, keep projects moving efficiently, and ensure client satisfaction through every phase of work.

The Account Manager collaborates closely with internal creative, strategy, and development teams to deliver high-quality work that meets client objectives. They are also responsible for managing project scope, timelines, and budgets, while bringing organization, strategic thinking, and a solution-oriented mindset to every project. 

So if you are someone who is proactive, detail-oriented, and thrives in a fast-paced, collaborative environment - while genuinely enjoying building relationships and solving problems - we’d love to hear from you!

On a day-to-day basis the Account Manager will: 

• Client Management
• Serve as the primary point of contact for assigned clients, managing all communications and expectations.
• Build strong, trust-based relationships with clients rooted in responsiveness, reliability, and clear communication.
• Proactively define strategy and determine project requirements based on the client’s needs and goals
• Proactively Identify opportunities to expand existing relationships
• Project Coordination
• Oversee branding, web, and digital marketing projects from kickoff to completion, ensuring deadlines, budgets, and scopes are maintained.
• Collaborate with internal departments to allocate resources, manage workflows, and troubleshoot challenges.
• Prepare and lead internal and client meetings, ensuring next steps and deliverables are clearly defined.
• Scope & Budget Oversight
• Manage project budgets and timelines, providing regular updates to both clients and internal stakeholders.
• Identify and communicate changes in scope, working with senior team members to propose solutions and navigate approvals.
• Track hours, manage estimates, and contribute to the financial health of accounts.
• Strategic Insight & Support
• Help align creative and strategic work with client business objectives and brand standards.
• Participate in the development of project briefs and presentation materials in collaboration with the strategy and creative teams.
• Offer thoughtful recommendations that elevate the work and add value to the client relationship.
• Support in new business opportunities with pitches and proposal creation 

Skills & Experience 

• Five + years of experience in account management within a creative, branding, or digital agency environment.
• Ability to manage and maintain effective communication with stakeholders across all organizational levels.
• Advanced written and verbal communication skills appropriate for both internal and external correspondence.
• Advanced experience supporting website and brand development initiatives.
• Working knowledge of project management methodologies and tools, including Forecast, and Jira.
• Ability to manage and incorporate client feedback while balancing project scope, timelines, and quality.
• High level of organization with strong attention to detail and the ability to prioritize competing tasks.
• Strong interpersonal skills with the ability to maintain collaborative relationships across teams.
• Demonstrates strength in analyzing complex challenges and applying structured, strategic problem-solving techniques.
• Ability to oversee multiple concurrent projects while ensuring alignment with client goals, timelines, and budgets.
• Anticipates client needs and project requirements, proactively addressing issues before they arise.
• Superior experience in identifying and implementing process improvements that enhance team efficiency and client outcomes.

Personal

• You are smart, curious, and eager to learn
• You like people, and people like you
• You’re team-oriented but equally happy to work on solo projects
• You enjoy problem-solving and finding solutions 
• While you do not need to be based in Vancouver, we do ask that your working hours cross over with our core PST work hours

At Wallop, we believe that diversity is a strength and a core value. We are committed to creating a more inclusive workplace and actively encourage applicants from underrepresented groups, including LGBTQ and BIPOC. We are dedicated to providing an inclusive and accessible recruitment process for all candidates. If you require any accommodations, please let us know and we will work with you to meet your needs.

About us:

If you have a passion for travel, you’ve landed in the right place. We’re building a team to become the world's leading digital agency for experiential travel, unique properties, and one-of-a-kind hospitality brands. Our ideal employees have an interest in and a desire to develop expertise around the niche we operate in. You'll work with some of the most unique hotels, resorts, and safari destinations in the world. Your job will be to deliver digital services which bring these experiences to life. Wallop is based in Vancouver and values in-person connection when possible, with a WeWork space available for collaboration. While we’d love to find someone local, we’re open to exceptional candidates based elsewhere in Canada who are a strong fit for the role and our team culture.

Compensation & Benefits at Wallop:

• Salary range of $70K - $85K (CAD)
• 15 days of vacation (3 weeks) to start
• Flexible working hours and days
• Ability to work remotely or from our Vancouver office
• Extended health and medical benefits
• Extended Christmas holidays
• Profit share program - when we win as a company, you win as well
• $750 annual health and wellness spending account (for use by you and your family)
• $30 home office stipend per pay period
• $1,000 one-time home office set up on first pay
• Provided MacBook Pro for work use
• Extended Easter weekend (Easter Monday & Easter Friday)
• Winter holiday party
• Ability to work from another country to extend a vacation or time in your home country
• Parental leave salary top-up during your first month’s leave