OVERVIEW:

TalentoHC has partnered with a luxury lifestyle and leisure company to find an Account Manager to join their growing team! This position is primarily responsible for coordinating and overseeing the selling of the product to Travel Agencies, Tour Operators, groups (10 guests or more), and Free Independent Traveler (FIT) guests by performing the following duties.

RESPONSIBILITIES:

• Exceeds travel partner and guest expectations by completing all reservation and sales related processes as listed.
• Responsibilities for Group Bookings: Initiates contact with assigned group producers to explain booking procedures, booking policies, payment terms, and intake special requests.
• Manages Group files/accounts including creating and maintaining the group master account.
• Maintains relationship with travel agencies/group producer including monthly follow-up calls to assess sales momentum and respond to client needs.
• Creates and maintains individual reservations within the group account.
• Handles all group special and custom requests and coordinates delivery with the Operations department.
• Manages group inventory by allocating, releasing, and blocking cabins in the reservations system and escalates inventory challenges to the Group Sales Manager and Vice President, Reservations.
• Collects and processes group payments and allocates payments to the associated bookings and group master accounts.
• Keeps detailed financial records of all revenues and costs related to assigned groups including providing detailed financial summary to the client.
• Requests group airfare and custom hotel/land arrangements.
• Coordinates and interfaces with the Marketing department to facilitate client requests for promotional collateral.
• Coordinates with the Information Technology (IT) department for account productivity reports and for assistance with system issues.
• Communicates new promotions to assigned travel partners and accounts.
• Attends consumer and trade shows.
• Depending on call volume, Group Specialists may need to assist with FIT calls.
• Responsibilities for FIT Bookings: Handles inbound sales calls and works to convert calls into sales whenever possible.
• Highlights saleable features, quotes prices, and payment terms.
• Collects and processes payments.
• Requests air quotes, hotel extra nights, and other client special requests with the appropriate internal department.
• Makes outbound lead follow-up calls to potential and exiting customers, by telephone and e-mail, to qualify leads and sell products. Answers questions and recommends appropriate products to fulfill customer needs.
• Ensures quality control of bookings to maintain the integrity of the product and to fulfill client needs.
• Handles high call volume, navigates system software, and utilizes relevant internal tools.
• Books cruises, generates invoices, and follows up with travel agents and/or direct guests. Develops and nurtures relationships with travel agencies and/or direct clients.
• Verifies client information in the reservations database and requests updates to the database when necessary.

QUALIFICATIONS:

Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training.

• Excellent organizational, leadership, interpersonal communication, and computer skills. Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognizes problems, identifies possible causes, and resolves routine problems.
• Ability to communicate financial concepts and financial transaction data to travel partners and guests.
• Able to work a flexible schedule to include weekends. Knowledge of geography is helpful.
• At least two years of directly applicable experience required or three years of sales and/or customer service experience or a combination.
• May require some travel on an as needed basis.

About Talento Human Capital (TalentoHC):

TalentoHC is a leading talent acquisition, executive search, and human capital consulting partner, dedicated to helping our clients build their best teams yet. Our success is driven by our unwavering commitment to fostering an inclusive and diverse workforce, embracing individuals from various backgrounds, perspectives, and skills. Talento Human Capital is an equal opportunity employer.

People + Passion + Perseverance = Progress.