Job Description

Bentonville, AR- Zinus, INC seeks a strategically minded Merchandising and Operations (Account Manager) to join our rapidly growing team. This role is an excellent fit for someone with a proven track with the Walmart business.

The Merchandising and Operations (Account Manager) is an analytical and strategic professional specializing in customer relationships, managing and curating products and promotional material. Duties fulfilled by account managers include driving growth through assortment expansions, negotiating with buyers, and partnering with performance marketing. This role is responsible for building strong relationships, developing merchandising strategies, coordinating with internal teams to deliver solutions that meet the customer’s needs, and identifying business growth opportunities. This position is based in Bentonville, AR and will support the Walmart account.

To succeed at Zinus, you must thrive in a smaller entrepreneurial team environment. You must take the next step in your career by leading, managing, and mentoring our internal team. You are passionate about getting your hands dirty while overseeing merchandising with our top growing accounts. If this sounds like you, we're excited to meet you!

Responsibilities

• Build relationships: you’ll use your persuasion and leadership skills to partner with our customers and other cross-functional teams.
• Manage day-to-day online/store sales management.
• Manage daily e-commerce/store activities, including working closely with inventory management, pricing, promotions, and digital marketing teams.
• Work closely with the key account, acting as a trusted advisor and point of contact to understand their strategy, objectives, challenges, and needs, and propose solutions to drive their success.
  
  

• Set the category strategy: you’ll establish strategy, manage budgets to drive profitable growth, and use vision and creativity to impact the customer experience.
• Develop and execute strategic plans to take market share and meet and exceed sales targets. Identify and pursue new business opportunities, verticals, and market segments to drive growth.
• Help develop new and creative strategies to grow our business within the customers’ online and in-store channels.
• Promote the continuous development and improvement of the account's existing online strategies and marketing programs.
• Optimize sales performance to ensure budgeted sales targets are reached.
  
  

• Create the solution: you’ll be part of the solution in nearly every aspect of your account, including replenishment, supply chain, manufacturing, planning, budgets, pricing, and digital marketing.
• Managing a budget, working with replenishing team, assortment growth, reviewing performance, or building strategy
• Manage, devise, and measure the account’s promotional events and activities calendars.
• Forecast sales and inventory to support all planned sales and promotions.
  
  

• Know your categories: You’ll know your customers better than anyone and always think about what is next for your business.
• Create a strategic approach to drive top items to gain market share.
• Must review customers’ websites daily with major competitors to make sure we are always in a leadership position.
• Identify new and emerging opportunities, trends, insights, and possible threats.
• Negotiation and Closing: Lead negotiations, pricing discussions, and customer contract agreements. Close sales deals and ensure all necessary documentation and paperwork are completed accurately and promptly.
• Market Intelligence: Monitor industry trends, competitor activities, and market dynamics. Provide feedback and insights to internal teams to help improve offerings and stay ahead of the competition.
  
  

Experience

• You are comfortable managing a multimillion-dollar business with profit and loss responsibility.
• You are data-savvy: you can analyze performance, understand trends, and build strategies to deliver financial results.
• You are tenacious, dedicated, and thrive working with ownership, autonomy, and a healthy dose of competition.
• You enjoy learning about the latest trends, products, and your market.
• You are well-versed in Walmart systems.
• E-commerce experience is a must.
  
  

Requirements

• Bachelor’s degree in business, merchandising or related field.
• 5+ years of experience in merchandising, e-commerce, buying, financial planning, and operations.
• 5+ years of experience leading direct or cross-functional global teams through complex projects.
  
  

About Zinus

Zinus is a growing and highly successful global eCommerce company that values and empowers an entrepreneurial spirit in all of our employees. One of America's first mattress-in-a-box brands, Zinus has over 40 years of experience compressing and delivering mattresses straight to your door. As makers of our products, we incorporate customer feedback into our product design and future innovations. Working at Zinus means joining a team that is committed to the happiness of its employees and customers, striving to deliver products and experiences that invoke a little joy, every day. Come and be a part of the world’s most loved online mattress and furniture brand.

The behaviors expected of all Zinus new hires and employees are as follows, does this sound like you?

Zoom - focus on what truly matters. Driving profitable revenue growth, creating efficient processes, making it easier to work with us (customers, colleagues and business partners).

Integrity - do what you say and do it the right way. We are candid (even in difficult situations) and we follow up on all of our commitments, big and small.

Nimble - Stay flexible, adapt to change. Things continue to change in the organization and the marketplace. Stay focused on core priorities and remain flexible and be willing to make small changes for the team and company success.

Unstoppable - Be resilient and accountable. Perseverance prevails when all else fails! Always own your work and responsibilities, make sure to be proactive about the status of your piece of the process and deliverable.

Simplicity - Embrace clarity and foster collaboration. Be easy to work with, communicate clearly and openly as no one can know what is going on inside your brain. Be a team player and jump in to help when you can to help achieve team and organization goals.