Title: Account Manager - Managed IT & Cybersecurity

Location: Northeast

Description:

Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house.

Role Qualifications and Requirements:

• Over 3 years of proven experience in professional technology sales, encompassing consultative and solution sales, client needs assessment, sales plan development, business case development, presentations, proposals, closing sales, and client follow-up.
• Must have a deep understanding of how to position outsourced & co-managed IT solutions.
• Candidate must have a technology background and can effortlessly engage in discussions around cybersecurity services, Microsoft’s technology stack, RMM software, network infrastructure, business risk, and unified communications as a service.
• Extensive experience in consultative sales within a service-based organization.
• Quick learner with the ability to adapt rapidly to changing environments.
• Bachelor's degree required.

Professional and Personal Skills:

• Strong communication, reasoning, and interpersonal skills.
• Exceptional listening skills.
• Superior interpersonal and collaboration skills, capable of thriving in a team environment.
• Proficient in using the solution selling approach.
• Experienced use of HubSpot, Teams, SharePoint and Office products
• Strong end-user selling and negotiation skills.
• Exceptional interpersonal skills, strong work ethic, self-motivation, and excellent presentation abilities.
• Self-initiated, enthusiastic, and driven to succeed.
• Ability to work independently as well as collaboratively within a team.

Here's what you will be responsible for:

• Service assigned accounts within the territory and generate new customer relationships through the sale of our services.
• Work with Customer Success and Delivery Teams to ensure service retention and renewals.
• Meet or exceed revenue goals as established by the senior management team.
• Participate in business development and demand generation activities to support customer growth.
• Research accounts and prospects to gain a thorough understanding of their business and organization.
• Always represent the company in a professional and highly ethical manner.
• Cultivate relationships with multiple decision-makers within accounts, especially at the C-suite level.
• Consistently and effectively communicate Harbor IT’s value proposition to key stakeholders within assigned accounts.
• Introduce company content experts, such as Solution Architects, Technical Leads, and Executives, to key stakeholders within your accounts.
• Maintain consistent contact with all assigned accounts.
• Build a personal brand within the assigned territory.
• Demonstrate the ability to grow business from a standing start.
• Collaborate with internal and external resources to develop and sell Harbor IT solutions.
• Work with pre-sales to develop proposals and statements of work.
• Accurately and regularly forecast business using the company CRM tool.
• Successfully develop new accounts in assigned markets.
• Perform sales functions that result in increased utilization of the company’s products and services.
• Develop sales presentations, quotes, and proposals with minimal guidance.
• Prepare accurate and thorough sales and business activity reports.
• Monitor market trends and competitor activities to identify opportunities and threats.
• Provide feedback to the product development team based on customer insights and market demands.
• Ensure customer satisfaction by addressing concerns and providing timely solutions.
• Participate in industry events and networking opportunities to enhance company visibility and personal brand.

Compensation and Benefits:

Harbor IT recognizes that employees enjoy a higher level of job satisfaction and quality of life when they are well cared for by their employer. We currently offer a full array of benefits that add value to your compensation package as well as protect you and your family. Benefits such as medical, dental, paid holidays and unlimited paid-time-off provide for personal wellbeing. Life insurance, long term disability, and 401K with a generous company match, contribute to financial security. Harbor IT believes in the well-balanced approach to help address employees’ needs in all aspects of life.