Position Summary

We are looking for a highly motivated, relationship-driven Account Manager to join our fast-paced, mission-focused team at ODX. This is more than just a client-facing role — it’s a critical position that sits at the heart of ODX’s growth, reputation, and client success strategy.

As an Account Manager, you will be the trusted advisor and main point of contact for a portfolio of clients, playing a pivotal role in expanding ODX’s footprint across the healthcare industry. You will be responsible for promoting our innovative lab services, ensuring full regulatory compliance, and delivering high-touch service that consistently exceeds client expectations. You’ll work cross-functionally with marketing, compliance, and operational teams to ensure that every client experience aligns with our brand promise and healthcare standards.

This is a role for someone who thrives on connection, takes pride in delivering results, and isn’t afraid to roll up their sleeves to solve problems and uncover new opportunities. You’ll help us shape how clients see ODX — not just as a lab services provider, but as a trusted healthcare partner committed to excellence, integrity, and long-term value. If you are a proactive communicator, natural relationship builder, and driven professional who believes in the power of exceptional service and strategic growth — we want to hear from you.

Company Description

At ODX Health, our mission is to provide accurate, timely, and reliable clinical laboratory services that support exceptional patient care and advances public health. We are committed to scientific excellence, operational integrity, and compassionate service. Through innovation, continuous improvement, and a dedicated team of professionals, we strive to be a trusted partner to healthcare providers and a vital contributor to the well-being of the communities we serve.

Responsibilities

• Maintain a thorough understanding of ODX’s lab services and applicable healthcare industry regulations.
• Attract, grow, and retain clients in alignment with ODX’s goals, policies, and all relevant federal and state laws.
• Promote and advertise ODX’s lab services to new and existing clients.
• Uphold and execute ODX’s brand strategy and public relations plans.
• Participate in company-approved marketing projects and campaigns.
• Serve as the primary point of contact for assigned clients, ensuring strong communication and comprehensive understanding of ODX’s services, protocols, and compliance requirements.
• Act as a liaison between ODX and clients, fully disclosing client information relevant to the business relationship and specific service requirements.
• Represent ODX’s mission, vision, and commitment to excellence to identify and develop new business opportunities.
• Build and maintain long-term, trusted client relationships through proactive communication and consistent support.
• Oversee the timely and effective delivery of ODX’s solutions in accordance with client needs and expectations.
• Ensure proper implementation and delivery of lab services and necessary supplies.
• Prepare and submit monthly reports on client activity, business development efforts, compliance, and account management performance.
• Travel as needed to meet responsibilities and foster client relationships.
• Collaborate with the Account Executive and broader sales team to identify new opportunities and fulfill organizational directives.
• Perform additional tasks as assigned by ODX management.

Qualifications

• Bachelor’s degree in business, healthcare administration, or a related field (preferred).
• Experience in account management, sales, or client service—preferably in a healthcare or laboratory services setting.
• Strong understanding of healthcare regulations and compliance practices.
• Excellent interpersonal, communication, and relationship-building skills.
• Ability to work independently, travel as needed, and thrive in a fast-paced environment.
• Proficiency in CRM tools and Microsoft Office Suite.