At a Glance: The Story Behind AMINA

Founded in April 2018 and headquartered in Zug, AMINA Bank is a pioneer in the financial industry providing a seamless, secure and easy-to-use bridge between digital and traditional assets. As a smart bank AMINA Bank offers a fully universal suite of regulated banking services in the emerging digital economy. In August 2019, AMINA Bank received a Swiss banking and securities dealer license – the first time a reputed, regulatory authority such as FINMA has granted a license to a financial services provider with a core capability in digital assets. The broad, vertically integrated spectrum of services combined with the highest security standards, make AMINA Bank’s value proposition unique. CVVC Global Report and CB Insights names AMINA Bank as Top 50 Companies within the blockchain ecosystem.

AMINA India is a wholly owned subsidiary of AMINA Bank AG. AMINA India acts as a virtual extension of the bank supporting activities spanning digital assets research, investment solutions, trading & liquidity management, risk management, mid/back-office & IT operations and more recently technology and product.

Your Mission (Should You Choose to Accept It)

In the Account Manager, Client Servicing role you will oversee a segment of the Account Management team and play a pivotal role in driving operational excellence and client satisfaction. This role involves close collaboration with Senior Relationship Managers and global stakeholders, ensuring seamless client onboarding and account servicing for institutional, professional private, EAM, and corporate clients.

Your AMINA To-Do List:

Client Servicing:

• Act as the escalation point for complex client inquiries and ensure prompt, professional resolutions.·
• Support team members in collaborating with Compliance, Relationship Managers, and other stakeholders to enhance client experiences and secure approvals for KYC processes.

Operational Excellence:

• Oversee client onboarding activities, including KYC, due diligence, and service implementation, ensuring compliance and seamless integration.
• Drive the optimization of existing processes and implement new frameworks to enhance efficiency and service delivery.

Strategic Support:

• Provide insights and operational support to Relationship Managers to strengthen client engagements within the assigned team’s scope.
• Contribute to identifying business development opportunities and driving pipeline growth.

Professional Development:

• Stay abreast of trends in blockchain technology, digital assets, and traditional finance to support team expertise and innovation.
• Promote knowledge sharing and upskilling initiatives within the team.

Your golden ticket to the AMINA team:

• 1-3 years of experience in client relationship management or client servicing role
• Experience in client onboarding and KYC/AML is good to have
• High positive energy and drive to refine and improve the way things are done, can-do and hands-on mindset
• Reliable and precise work ethic coupled with strong analytical skills
• Strong communication, relationship building and stakeholder engagement skills
• Team- and cause-first attitude
• Knowhow of Blockchain and digital asset markets is a plus
• Great verbal & written communication skills in English, any additional languages a plus

Why We’re Awesome

We owe our exponential growth to our innovative and collaborate team spirit and talented workforce. Every voice counts as we are always committed to learning from diverse perspectives and backgrounds because our people make the difference at AMINA Bank. Regardless of your age, gender, belief, and background, at AMINA EVERYONE (E) is welcome!