Reporting to: Managing Director

Benefits: Private Health Care, Pension, flexible working, commission on new business and renewals

Salary: £50k+ DOE

Core Hours: 9:30 am- 6.00pm, with an hour for lunch and a 4pm finish on Fridays. 

In Office Days: Monday, Tuesday, Wednesday, Thursday 

Tug Happy Hour: Thursday 6-7pm

Breakfast & lunch provided Monday, Tuesday, Wednesday 

Location: Shoreditch 

Tug requires an experienced Account Director to manage client relationships and drive forward channel strategy and results. Tug is a multi-award-winning digital media agency based in Shoreditch, with offices also in Toronto, Sydney, Berlin and Singapore. We work with a number of well-known Brands such as Merlin Entertainments, Canal & River Trust, Zipcar and many more!

You will have an eye for detail and be meticulous in your processes, with excellent understanding of performance marketing channels, especially SEO, Paid Social & PPC. You will carefully nurture your relationships with clients and your team alike, calling out roadblocks before they can arise and drive best-in-class performance for your clients and the agency.

You thrive in a fast-paced environment, and your enthusiasm and drive are what make you a key worker in the agency and a leader of your client team. Reporting to the Managing Director, you are the key between the agency teams and your clients. It is your responsibility to ensure all deliverables that leave the agency are of high quality, fit for purpose and to the high standard that our clients deserve. You’ll also manage your own revenue book, identifying areas for up & cross-selling across the business, and assisting the new business team with pitches. 

In return, you’ll be given the flexibility and support to grow - we don’t believe in micromanaging! We’ll help to upskill you in the areas you identify, and listen to your feedback as you in turn help the agency to grow. Alongside your salary, you’ll get private health care, dental, office lunches three times a week (from a range of providers and cuisines!) and commission on new business & renewals. 

Role:

• Senior client service contact on integrated (SEO, PPC, Social, Display, creative project) accounts 
• Preparation/sign off of all client-facing documents and presentations
• Eyes & ears of the client and challenging the status quo with the channel teams
• Ensure campaigns are delivered on time & on budget
• Financial responsibility for monthly revenue from your portfolio of clients, with clear goals to grow client revenue
• Driving forward client strategies within the agency
• Responsible for monthly client billing
• Support on pitches with the CEO/MD/Sales
• Client & team entertainment

Ideal Candidate:

• Extensive digital marketing experience in SEO and PPC (programmatic display, paid social and creative preferred)
• Min. 3 years online marketing experience in a client-facing role
• Large agency background (Search, Media, or Creative)
• Blue Chip experience
• Very organised, detail-oriented
• Delivery focused
• Revenue focused
• Team player
• Fun & interesting!