Start date: July 2025

Clearance: Cosmic Top Secret

Candidates that have NS and/or are in process of CTS can apply

Location: Mons / Braine L’Alleud, Belgium on site

Specific Requirements

To efficiently and effectively deliver the Service, the Contractor personnel shall possess at a minimum qualifications and skills in the following areas:

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Change Management: Minimum of 3 years of hands-on experience in change management and problem management.
• Configuration Management: Minimum 2 years in configuration management or in a similar capacity
• ITIL Foundation Certification: ITIL Foundation certification (higher-level ITIL certifications are a plus). Advanced proficiency and at least 3 years experience with ITIL best practices and frameworks.
• Knowledge of NATO: Intermediate knowledge and at least 2 years experience with NATO responsibilities and organization, including ACO and ACT. This can be compensated with equal or more amount of time spent in a governmental position or a military position.
• Soft Skills: Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work effectively in a dynamic, fast-paced environment.
• Admin skills: Intermediate knowledge and at least 2 years experience with different admin activities in NATO or any other government/military organization. Analytical thinking and active listening.
  
  
  

SCOPE OF WORK

The SOW covers the following activities and tasks to be executed:

Change Management

• Participate on Collaborate with cross-functional teams to assess, authorize, and oversee changes to our IT environment.
• Evaluate change requests, ensuring they align with business objectives and minimize risks.
• Maintain a robust change management process, including documentation, communication, and post-implementation reviews.
• Facilitate change advisory board (CAB) meetings and ensure timely approvals.
• Monitor the impact of changes and address any issues promptly.
  
  
  

Problem Management

• Investigate recurring incidents and identify underlying root causes.
• Conduct thorough root cause analyses to prevent similar incidents from reoccurring.
• Collaborate with technical teams to implement permanent fixes.
• Maintain a problem knowledge base for reference and continuous improvement.
• Proactively identify potential problems and work towards preventive measures.
  
  
  

Configuration Management (Secondary Scope):

• Plan the configuration management process.
• Identify the configuration management data as well as Cis and associated stakeholders.
• Control the CIs or the receipts, as well as deviations from those receipts.
• Make sure the configuration items in the CMDB are up to the standards and is updated regularly.
• Keep track of the changes made in the configuration and report to management about compliancy failures.
  
  
  

Principal Assistant / Admin Activities

• Assist in the creation of the Purchase Requests (PR) in our internal system, also following up the lifecycle of PRs.
• Assist and prepare the necessary paperwork to bring in third party contractors (from HP, Cisco, etc.) to the different NATO facilities but mainly BLA and SHAPE.
• Responsible for preparing and managing the paperwork for the creation of new NATO CIS accounts for third party contractors and all the other processes related to that.
  
  
  

Activities and tasks mentioned above will either have combinations or single focus based on the requirements of the organization at each Work Package.

Login and apply | Register and apply |