Description

THIS IS GRAVEYARD SHIFT 11pm-7:30am M-F

Health is seeking a highly motivated an experienced 3rd Shift Service Desk Technician. to join our team. The Service Desk Specialis will support the user community by maintaining accurate Information Systems. The incumbent will support the user community with resolving service desk support calls, providing desk side support and supporting complex enterprise support tools, and computing systems. Additional responsibilities include assisting the System Engineers and System Administrators with testing, monitoring and implementation of new technology, processes, and updates. This level assists with more complex projects and focused assignments.

• 95% - Program Support
• Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Assists in resolving technical computer operations equipment problems.
• Performs secure data wipes of PC’s and laptops hard drives.
• Responds to user requests (e-tickets) for information and assists in problem resolution. Maintains contact with users on operational and production problems.
• Handles batch production and operational problems requiring individual judgment and latitude for independent action to solve these problems.
• Conducts deployment and recovery (including termination recovery) of PC system equipment, including but not limited to CPUs, monitors, keyboards, mice, printers, scanners, phones, laptop docking stations and various connector cabling.
• Performs account management of desktop and conference phones in Avaya System manager, including position specific configurations (Standard, Hotel, Agent).
• Performs voice mail account management to create, reset or delete user accounts.
• Carries out Agent account maintenance via Avaya Contact Center including user account creation, skill set assignment and account deletions.
• Implements the installation and configuration of RightFax account settings including testing and recovery.
• Assists in the account setup, reset and troubleshooting of client tokens within the local CalOptima Health Virtual Private Network (VPN).
• Monitors and controls Direct Access Storage Device (DASD) files to ensure effective space utilization. Allocates storage space and deletes obsolete files. Checks and logs space availability during shifts.
• Identifies and resolves production problems involving disk allocation, device assignments, job streams for batch and runs schedules.
• Monitors CalOptima Health Intermediate Distribution Frame (IDF)/Main Distribution Frame (MDF) equipment rooms for proper environmental conditions and network equipment functionality.
• Monitors and responds to HP Systems Insight Manager (SIM), SolarWinds and various email alerts throughout the shift and escalates to appropriate personnel.
• Participates in system development activities and project tasks.
• Investigates and ensures resolution of all production processing problems for batch automation and report services.
• Logs and documents data processing batch production issues.
• Conducts electronic transmission for batch: File transfer protocol (FTP) of data to the health network and various contracted vendors.
• Executes automation scripts; verifies data and storage location of data files.
• Coordinates the resolution of application and software system problems impacting production, assisting systems and programming personnel as requested.
• Corrects or carries out instructions to resolve system amends on production jobs.
• Ensures complete and accurate production turnovers to next shift. Advises shift personnel regarding production status.
• Monitors Commvault tape backups and prepares for off-site storage.
• Adds, manages and removes user/group mailboxes and specific Calendars in Microsoft Office 365.
• Reads production system output (sysout) and determines abend conditions.
• Adds, modifies and removes user or group Active Directory permissions (folders, groups, lists.)
• 5% - Other
• Completes other projects and duties as assigned.
  
  
  

Skills

Active directory, Desktop engineering, O365, Azure, MDM

Top Skills Details

Active directory,Desktop engineering,O365,Azure,MDM

Minimum Qualifications

Additional Skills & Qualifications

• High School diploma or equivalent required.
• 3 years of experience providing Information Technology (IT) support in an enterprise computing environment required.
• 3 years of progressive experience in Microsoft Office 365, Windows PC systems, Dell personal computers (PC) and Active Directory required.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  
  
  

Preferred Qualifications

VPN, storage backup, Citrix, MDM, Azure, AD, O365

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• 3 years of experience in supporting executives.
  
  
  

Experience Level

Expert Level

Pay And Benefits

The pay range for this position is $26.91 - $40.36/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Orange,CA.

Application Deadline

This position is anticipated to close on May 23, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.