Responsibilities

• Lead the development and optimization of standardized team processes, ensuring alignment with NA GKAS goals, and drive the implementation of process digitization initiatives. 2. Provide process management support to the team, ensuring the effective execution of workflows and enhancing overall operational efficiency. 3. Collaborate on process improvement projects, facilitate cross-departmental coordination, and oversee the successful implementation of project objectives and team KPI. 4. Maintain the relationship & corporate with the DJI Sales team to fulfill clients’ needs and handle major complaints to achieve aftersales targets in North America Region. 5. Handle major complaints in the region. 6. Optimize the cultural difference to serve the US market smoothly in terms of regulations, work efficiency, technical needs, and translation. 7. Perform other job duties as assigned
  
  

Requirements

Education - Bachelor’s degree from a four-year university, preferably project management degrees. Experience - Have experience in B2B after sales realm, understand the pain point of providing service to business clients - DJI drone experience/knowledge is highly preferred Knowledge and Skillsets - Strong communication and collaboration skills; - Strong execution skills, be able to launch policy changes and improvements; - Strong learning ability, strong passion in learning new products; - Work well under pressure, be able to adapt - Proficient in Microsoft office/ Cloud-based software is a must - Bilingual in English and Mandarin speaking is a plus. - Part 107 certificate preferred Travel Requirements Up to 20% of domestic travel is expected for this position. Salary Range $69,996 - $90,000