Position Overview:

We are seeking a talented and detail-oriented Knowledge Base Article Writer to create comprehensive,

user-friendly documentation for our platform. The ideal candidate will transform complex technical

information into clear, accessible content that helps users maximize their experience with our products.

Key Responsibilities



• Create well-structured, easy-to-follow knowledge base articles that address common user
• questions and scenarios
• Transform technical specifications and feature documentation into user-friendly guides
• Develop step-by-step tutorials with clear instructions and visual aids when appropriate
• Maintain consistency in tone, terminology, and formatting across all documentation
• Collaborate with product teams to stay informed about new features and updates
• Review and update existing content to ensure accuracy and relevance
• Incorporate user feedback to improve documentation quality and usefulness

Required Qualifications

• Organized and detailed, able to maintain and routinely update multiple knowledge bases that
• consist of feature guides, how-to articles, FAQs, video libraries, and images.
• Experience creating technical documentation, help articles, or user guidesAbility to explain complex concepts in simple, accessible language
• Strong organizational skills and ability to prioritize multiple projectsProficiency with knowledge base software and content management systems
• Basic understanding of HTML formatting

Preferred Qualifications

• Previous experience with Helpjuice or similar knowledge base platforms
• Background in technical writing, UX writing, or content development
• Familiarity with information architecture principles
• Experience with SEO best practices for help documentation
• Understanding of user experience design concepts