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Quality assurance managers are professionals who work for companies that design, manufacture, and/or sell products. In most companies, these quality assurance managers supervise manufacturing procedures and make sure each product and operation meets minimum standards of quality and safety. Often, these standards are issued by the ISO - that is, the International Organization for Standardization.
First, this resume example has a layout design that lets you easily describe the kind of quality assurance expert you are. The header section, for instance, has spaces for listing special proficiencies such as quality auditing or cost reduction. If you’re applying to a QA position with specific requirements, these subsections let hiring managers quickly figure out if you’re the right quality assurance expert for their job opening.
The education section of this resume also stands out for having a space where you can describe your specific QA certifications. This resume subsection is vital if you’re seeking a quality assurance job that requires knowledge of a specific ISO standard.
Header and professional summary. Here, list contact information such as phone numbers, email addresses, and LinkedIn profiles. Below your quality assurance manager job title, write a one-paragraph summary where you describe your strengths as a QA expert.
Core competencies section. Here, list your most important technical proficiencies, management skills, and analytical abilities in bullet-point.
Professional experience section. Here, list every quality-assurance-focused job you’ve worked at in order of most to least recent. Describe day-to-day responsibilities in a single paragraph and special accomplishments in a bullet-point list.
Education & certification section. Here, list your academic degrees and the universities that issued them. Below, list the QA certificates you’ve earned and the professional auditing organizations you belong to.
Languages and computer skills sections. In the languages section, list every language you’re proficient in and rate your spoken/written proficiencies for each. In the computer skills sections, list relevant software applications that you know how to use (for instance, Microsoft Office or Adobe Photoshop).
Hiring managers will always be keen for quality assurance manager candidates with a knack for organization and an eye for detail. Top-notch QA experts are also familiar with the ISO standards of their industry and know how to use modern office software and digital management tools. Finally, quality assurance professionals should have and show passion for helping project teams and auditors improve their work efficiency.
Quality assurance manager resumes often include skills such as
Business Process Management
Research and Analysis
Statistical Process Control
Root Cause Analysis
Written/Oral Communication Skills
Accomplished Quality Assurance Specialist and Certified Lead Auditor in ISO 9001:2015 with more than nine years of experience in quality assurance management and business process re-engineering. Proficient in managing government relations, demonstrating professionalism and producing high-quality results. Proven track record in auditing quality management systems, providing consultation, and applying quality standards. Excellent organizational, time management, and leadership skills with extensive experience supervising committees and team-based projects under tight deadlines, ensuring quality, effectiveness and punctuality.
Employment history example
Quality Assurance Manager at ABC Organization, New York, NY
2016 - Present
Consult on the effective implementation of ISO 9001 quality system and best practices at an organizational level. Coordinate document management system operations, focusing on the establishment of policies and governance to improve document workflow and quality procedures. Draft audit plans describing activities to be carried out to achieve organization’s audit objectives. Lead the internal audit team, providing guidance on all audit procedures. Ensure adherence to quality standards, define performance quality indicators and conduct quality reviews and quality audits. Monitor and control the continuous quality improvement process.
Received certificates of appreciation for the preparation of a survey about the measurement of employee satisfaction.
Refined quality processes by consolidating and encoding all the forms used for the service center.
Improved staff training and social centers evacuation and first aid operations regarding various age groups, to enhance safety of staff and customers.
Set the foundation for the establishment of a new database for the services beneficiaries and activities provided to the social centers, leading to the preparation of future plans for services and events focused on customer needs.
Business Process Re-engineering Specialist at East Coast Corporation, Boston, MA
2010 - 2016
Supported business process re-engineering projects, optimizing organizational efficiency by evaluating, planning and implementing improvements and best practices. Analysed business processes, developing value stream mapping and identifying ways to improve work flow, increase efficiency and maximize quality. Maintained detailed process documentation including instructions, recommendations and key metrics.
Adopted a new system to inventory and organize transfers of staff within the social centers.
Improved security, safety and evacuation measures.
Organized staff training needs, in cooperation with the training and career development department, to offer customized career programs for each employee.
Bachelor of Science, Business Informatics at AMA International University
Business Process Management
Research and Analysis