Jobs 1 - 20 out of 29 for technical support engineer in New York, NY, US

The Technical Support Engineer will ensure the reliability and performance of deployed systems by troubleshooting complex hardware and software issues across networking, edge devices, and cloud-connected components. Responsibilities include owning end-to-end technical troubleshooting, identifying ro...

Serve as a trusted technical resource for Premier customers, resolving complex issues through email-based ticket work and direct conversations. Own and resolve Tier 2 support cases, analyze meeting quality and network issues, maintain technical proficiency across Zoom products, and contribute to doc...

Respond to service requests and troubleshoot technical issues at client sites, perform preventive and corrective maintenance on installed equipment and systems, use AutoCAD and technical documentation to diagnose problems, conduct system testing and validation, document findings in field reports, co...

Provide expert technical support for Shield deployments across US time zones, troubleshoot application impacting issues, support customers with integration challenges, proactively monitor customer environments, document customer interactions, collaborate with teams to resolve issues, and respond to ...

As a Technical Support Engineer, you will be responsible for supporting, operating, and maintaining CoreWeave’s extensive GPU fleet across data centers. You will provide high-level support for customers utilizing bare-metal GPU fleets, diagnose and investigate customer issues, develop an understandi...

Provide proactive and reactive support to Glean customers, prioritize issues, meet with customers to review issues, create and maintain customer-specific runbooks, provide technical troubleshooting, assist in configuration and setup of new content sources, educate customers on product features, iden...

Serve as the primary on-site technology contact for New York employees, providing deskside support across Windows, macOS, mobile devices, Microsoft 365, and collaboration tools. Manage endpoint provisioning, support local network connectivity, and act as the local liaison to Garda's MSP. Participate...

Become a member of the Technical Support team, manage a ticket queue to provide technical guidance and troubleshooting, and work in tandem with the Global Customer Support team to resolve clients' technical support tickets.

Provide 1st, 2nd, and 3rd line engineering support for the NYC Public Safety Logging and Recording Solution. Provision, deploy, patch, and upgrade NRX/NIR Logging and Recording Solutions. Collaborate with deployment teams to ensure successful rollout and implementation of software packages and syste...

Provide 1st, 2nd, and 3rd line engineering support for the NYC Public Safety Logging and Recording Solution. Provision, deploy, patch, and upgrade NRX/NIR Logging and Recording Solutions. Collaborate with deployment teams for software packages and system upgrades. Define and implement maintenance sc...

As a Lead Software Engineer, you provide deep technical support for the firm’s identity and authentication systems, owning complex customer-facing integration incidents end to end. You collaborate closely with engineering teams to maintain the reliability and performance of identity systems, applyin...

Assist customers with technical inquiries related to robotic arms and SDK, providing troubleshooting and technical guidance. Document customer issues and solutions, collaborate with engineering to resolve complex issues, and enhance technical documentation.

As a Lead Software Engineer, you provide deep technical support for identity and authentication systems, own complex customer-facing integration incidents, and collaborate with engineering teams to maintain the reliability of identity systems. You apply technical expertise to isolate and resolve iss...

Support global customers and service teams, troubleshoot and isolate x86 component issues, analyze debug logs, assist with resolving issues escalated from the L1 team, apply troubleshooting methodologies, support root cause analysis, work closely with the L3 team, maintain organization of service es...

As a Support Engineer, you will own technical customer issues from initial investigation through resolution or escalation, troubleshooting integrations and access flows across customer environments. You'll be responsible for diagnosing complex infrastructure problems, reproducing customer-reported i...

Own day-to-day production health and customer issue resolution across deployments. Investigate production issues end-to-end, monitor production systems, communicate with clinical users, build support infrastructure, identify recurring issue patterns, and train additional support engineers.

Respond to client requests via phone, chat, and tickets while educating clients on the platform. Develop relationships with Premier Customers, reproduce issues, build documentation, drive product conversations, and participate in health check meetings.

The Senior Technical Support Engineer is responsible for leading complex, cross-functional escalations, designing long-term solutions to recurring issues, and acting as a trusted advisor. Responsibilities include managing high-priority support issues, demonstrating technical expertise across multipl...

Lead customer support experience for technical users, diagnose issues across customer setup and LangChain products, work with engineering and operations to resolve bugs, support enterprise customers, build internal tooling for issue triage, lead post-mortems for incidents, refine support KPIs, impro...

Provide technical support to customers, managing issues from initial report to resolution. Act as the main point of contact for customer inquiries and liaise with internal technical teams. Conduct basic troubleshooting and escalate issues as necessary.