Interact with customers to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. Handle inbound and outbound contacts, utilize knowledge base to answer questions, listen to customers, research systems for information, document and process customer orders, and comply with policies and procedures.

Wyoming

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

State or Federal work experience

Must be 18 years of age or older

High school diploma or equivalent

Customer Service

Communication

Problem-Solving

Microsoft Office Suite

Typing

Conflict Resolution

Multi-tasking

Team Orientation

Remote Insurance Customer Service Representative (Unlicensed)

<div class="job-description-container">
<div class="trix-content">
<div><strong>Job Description:</strong></div><div>The Customer Service Representative at Magoon / Toft Insurance Group is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.</div><div> <br/><strong>Benefits/Perks</strong>
</div><ul>
<li>Competitive Pay</li>
<li>Professional Development</li>
<li>Job Stability in a growing industry</li>
</ul><div><strong>Responsibilities</strong></div><ul>
<li>Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.</li>
<li>Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.</li>
<li>Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.</li>
<li>Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.</li>
<li>Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.</li>
<li>Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.</li>
<li>Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.</li>
<li>Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.</li>
<li>Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.</li>
</ul><div> </div><div><strong>Qualifications</strong></div><ul>
<li>Hold the insurance license required by your state and have a minimum of two years commercial lines insurance account management experience as well as a Bachelor’s Degree or comparable work experience.</li>
<li>Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.</li>
<li>Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.</li>
<li>Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.</li>
<li>Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. </li>
</ul>
</div>
<div class="job-compensation">
          Compensation: $40,000.00 - $60,000.00 per year
        </div>
<br/><br/><br/> <div class="account_description">
<h1 style="font-weight: 300;color: #082351;text-align: center;"><strong>YOUR FUTURE </strong>as an Independent Insurance Agent Starts Here</h1> <p style="text-align: center;"><br/>If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with a PIIAC member agency is a great career choice!</p> <p style="text-align: center;">The Mission of Professional Independent Insurance Agents of Colorado (PIIAC) is to advance, foster and protect Independent Insurance Agents throughout Colorado. Working with them to achieve their professional development goals, advocacy, and regulatory goals, and to provide their Independent Insurance Agency with a suite of products and services that will create a mutually beneficial environment for members while maintaining the highest ethical business standards.</p> <p style="text-align: center;">With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?</p> <p style="text-align: center;"> </p>
</div>
<br/>
<div class="disclaimer-v2">
<p style="font-size:8pt;"><em>This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.</em></p>
</div>
</div>

The Customer Service Representative is responsible for maintaining solid customer relationships, handling inquiries and concerns, providing service related to updating policies, answering customer calls, and assisting with new clients. Responsibilities also include resolving issues, maintaining records of customer interactions, and collaborating with team members.

<div class="job-description-container">
<div class="trix-content">
<div><strong>Job Description:</strong></div><div>The <span class="highlight-skill">Customer Service</span> Representative at Magoon / Toft Insurance Group is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.</div><div> <br/><strong>Benefits/Perks</strong>
</div><ul>
<li>Competitive Pay</li>
<li>Professional Development</li>
<li>Job Stability in a growing industry</li>
</ul><div><strong>Responsibilities</strong></div><ul>
<li>Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.</li>
<li>Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.</li>
<li>Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.</li>
<li>Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.</li>
<li>Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.</li>
<li>Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.</li>
<li>Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.</li>
<li>Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.</li>
<li>Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.</li>
</ul><div> </div><div><strong>Qualifications</strong></div><ul>
<li><span class="highlight-requirement">Hold the insurance license required by your state</span> and have a <span class="highlight-requirement">minimum of two years commercial lines insurance account management experience</span> as well as a <span class="highlight-requirement">Bachelor’s Degree or comparable work experience</span>.</li>
<li>Demonstrate <span class="highlight-nice-to-have">strong knowledge of insurance products and usages</span>, <span class="highlight-skill">rating procedures</span>, <span class="highlight-skill">underwriting procedures</span>, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.</li>
<li>Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal <span class="highlight-skill">communication</span> skills as well as excellent math and reading skills to perform calculations.</li>
<li>Possess a sense of urgency, attention to detail, <span class="highlight-skill">organization</span>, multi- tasking, and follow up skills and the <span class="highlight-nice-to-have">ability to handle difficult situations with customers</span> and solve complex problems without direct supervision.</li>
<li>Have excellent <span class="highlight-skill">time management</span> skills with a personal accountability mindset as well as technology and computer proficiency, including <span class="highlight-skill">agency management systems</span>, rating tools, and carrier website navigation. </li>
</ul>
</div>
<div class="job-compensation">
          Compensation: $40,000.00 - $60,000.00 per year
        </div>
<br/><br/><br/> <div class="account_description">
<h1 style="font-weight: 300;color: #082351;text-align: center;"><strong>YOUR FUTURE </strong>as an Independent Insurance Agent Starts Here</h1> <p style="text-align: center;"><br/>If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with a PIIAC member agency is a great career choice!</p> <p style="text-align: center;">The Mission of Professional Independent Insurance Agents of Colorado (PIIAC) is to advance, foster and protect Independent Insurance Agents throughout Colorado. Working with them to achieve their professional development goals, advocacy, and regulatory goals, and to provide their Independent Insurance Agency with a suite of products and services that will create a mutually beneficial environment for members while maintaining the highest ethical business standards.</p> <p style="text-align: center;">With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?</p> <p style="text-align: center;"> </p>
</div>
<br/>
<div class="disclaimer-v2">
<p style="font-size:8pt;"><em>This employment opportunity is available at the <span class="highlight-skill">organization</span> listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the <span class="highlight-skill">organization</span> that posted this employment opportunity.</em></p>
</div>
</div>

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