
JOIN OUR TEAM
With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your c...

The Surveillance Agent is responsible for monitoring activities to ensure that casino patrons are not engaged in illegal activities, conducting soft and hard count operations in accordance with Internal Control Policies and Procedures and state regulations, and reviewing established departmental policies and procedures for adherence.

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<p>JOIN OUR TEAM</p>
<p>With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort &amp; Casino</p>
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>JOB SUMMARY</b></h2> </div><div><p>The Surveillance Agent is responsible to monitor activities to ensure that casino patrons are not engaged in illegal activities, that soft and hard count operations are conducted in accordance with Internal Control Policies and Procedures and state regulations, as well as review established departmental policies and procedures for the casino are reviewed and adhered to.</p>
<p>Pay Range: $26.42-$29.35/hour.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></h2> </div><div><p>The following statements are intended as general illustrations of the work in this class and are not all-inclusive:</p>
<p> </p>
<ul>
<li>Attend daily briefings and meeting, being on time and participating in a positive manner</li>
<li>Ensure the smooth operation of the Surveillance Department through following prescribed policies and procedures, as well as complying with Internal Control Policies and Procedures</li>
<li>Responsible for writing reports in a clear and concise manner noting only factual information without interjection of one’s personal opinion</li>
<li>Knowledge of Surveillance Emergency Operation Plan</li>
<li>Operates surveillance equipment within the Surveillance room and reports any malfunction of the surveillance system</li>
<li>Document, observe, tape, and report any violations of state regulations, company policies or departmental procedures</li>
<li>Interact with local, state, and federal law enforcement in the investigations of criminal activity which occurs on company property</li>
<li>Monitor currency transports in accordance with casino procedures</li>
<li>Complete tasks and department assignments or projects, and meet the deadlines related to those assignments</li>
<li>Work on actual projects or service to help achieve the objectives of the department</li>
<li>Evaluate information to render an opinion or take action based on that information that will impact the department or function</li>
<li>Possess skills to hasten resolution, assess course of action, and implement or take action based upon findings</li>
<li>Render advice, and provide expertise or judgment based on information gathered, studied, analyzed, or reviewed</li>
<li>Ensure the integrity of gambling, banking, count room and cash handling procedures</li>
<li>Must have complete understanding of table games rules as well as policies and procedures for all gaming and cash handling areas</li>
<li>Responsible for proper handling of confidential information, reports, incidents, and materials</li>
<li>Inform senior management team of information necessary to the efficient operation of the casino</li>
<li>Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing facilities team in the details of their work</li>
<li>Conduct in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values</li>
<li>Performs other duties as may be assigned by department and/or company management</li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>REQUIRED SKILLS AND ABILITIES</b></h2> </div><div><p>Must have ability to:</p>
<p> </p>
<ul>
<li>Regularly required to walk and work on feet to complete assigned shifts; talk and hear</li>
<li>Define problems, collect data, establish facts, and draw valid conclusions</li>
<li>Interpret a variety of technical and mathematical formulas</li>
<li>Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form</li>
<li>Effectively communicate with all levels of Team Members as well as outside contacts</li>
<li>Resolve problems and conflicts in a diplomatic and tactful manner</li>
<li>Demonstrate <span class="highlight-skill">leadership</span> and fairness in dealing with guests and Team Members; and possess the ability to instill a sense of pride and personal responsibility in staff </li>
<li>Required to be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate</li>
<li>Required to be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs.</li>
<li>Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces</li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>EDUCATION AND EXPERIENCE</b></h2> </div><div><p><span class="highlight-requirement">High school diploma or GED equivalent required</span>. <span class="highlight-nice-to-have">Previous security, military, or civilian police officer training and/or experience preferred</span>. Ability to: read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos; <span class="highlight-requirement">author reports, business correspondence and procedure manuals</span>; effectively present information and respond to questions from groups of managers or staff, guests, and the general public. Maintain confidential information.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>PHYSICAL REQUIREMENTS &amp; WORKING CONDITIONS</b></h2> </div><div><p>In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:</p>
<p> </p>
<ul>
<li>Attend required training sessions offered by the casino</li>
<li><span class="highlight-requirement">Obtain required license(s)</span></li>
<li>Perform the duties described in compliance with local laws and regulations</li>
<li>Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco</li>
<li>Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department</li>
<li>Knowledge of the property’s programs to address problem gambling</li>
<li>Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls</li>
<li>Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management</li>
<li>Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of</li>
</ul>
<p>del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, plac</p></div></div></div>
<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</p>
</div>

New York

Previous security, military, or civilian police officer training and/or experience preferred

High school diploma or GED equivalent required

Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos

Author reports, business correspondence and procedure manuals

Obtain required license(s)

Surveillance Equipment Operation

Report Writing

Problem Solving

Communication

Leadership

Technical Interpretation

Compliance Knowledge

Physical Mobility

Surveillance Operator

Job Responsibilities

The Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests and employees; and for maintaining close surveillance of all gaming and cash-handling areas.

This is an Evergreen position.

Essential...

The Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests and employees; and for maintaining close surveillance of all gaming and cash-handling areas. Essential duties include monitoring activities via CCTV, documenting illegal activities, operating surveillance equipment, conducting audits on gaming assets, and preparing daily reports.

Job Responsibilities

The Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests and employees; and for maintaining close surveillance of all gaming and cash-handling areas.

This is an Evergreen position.

Essential Duties / Core Competencies

Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (<span class="highlight-skill">CCTV</span>) system and personal <span class="highlight-skill">observation</span>, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
Video tapes questionable activities and make written reports to appropriate personnel.
Monitors alarm system.
Reviews tapes associated with jackpots.
Maintains strict confidentiality of all property related issues.
Operates monitor room equipment, including basic computer functions.
Participates in court actions relating to gaming violations.
Protects the assets of the company.
Performs audits on gaming assets and analyzes gaming data
Prepare and write daily reports and logs.
Operates all surveillance computer equipment.
Ensures all surveillance equipment is working correctly throughout their shift.
Conducts routine surveillance video recording and complete <span class="highlight-skill">documentation</span> to detect suspicious activities and behavior throughout casino and gaming areas.
Monitors the hotel and casino operations to ensure adherence to the state regulations and company policies and procedures.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
Demonstrates the initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision
Performs other tasks as assigned.

Knowledge/Work Experience

<span class="highlight-requirement">Must be at least 18 years old and have the ability to obtain the appropriate license</span> pursuant to the applicable statute, rules and regulations.
<span class="highlight-requirement">High school diploma or equivalent experience preferred</span>
Must have <span class="highlight-requirement">minimum of One (1) years’ experience, knowledge or <span class="highlight-skill">observation</span> of table games or casino surveillance experience</span>
<span class="highlight-nice-to-have">Casino, Surveillance or Asian table games experience preferred</span>

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to remain organized in a pressure situation
Ability to input and access information into a computer
Skill in establishing and maintaining effective working relations with staff
<span class="highlight-skill">Problem solving</span>, administrative, <span class="highlight-skill">multi-tasking</span>, <span class="highlight-skill">organization</span> and <span class="highlight-skill">prioritization</span> skills
Strong <span class="highlight-skill">communication</span> skills
Must have <span class="highlight-skill">computer knowledge</span>

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Pay Transparency: $28.20 - $44.00

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

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