DescriptionPropel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate Sector's Employee platform team  you will ensure the operational stability, availability, and performance of our production...

Ensure operational stability, availability, and performance of production application flows. Troubleshoot, maintain, identify, escalate, and resolve production service interruptions. Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of systems. Monitor production environments for anomalies and analyze complex situations to anticipate and solve issues.

<div><strong>Description</strong><br/><div>Propel operational success with your expertise in technology support and a commitment to continuous improvement. <br/><br/>As a Technology Support III team member in Corporate Sector's Employee platform team  you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. <br/><br/><strong>Job responsibilities</strong></div><div><ul><li>Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability</li><li>Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.</li><li>Assist in the monitoring of production environments for anomalies, address issues utilizing standard <span class="highlight-skill">observability tools</span>, and identify issues for escalation and communication while providing solutions to business and technology stakeholders</li><li>Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure</li><li>Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.</li></ul></div><div> </div><div><strong>Required qualifications, capabilities, and skills</strong></div><div> </div><div><ul><li>3+ years of experience or equivalent expertise <span class="highlight-skill">troubleshooting</span>, resolving, and maintaining information technology services</li><li>Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.</li><li>Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.</li><li><span data-teams="true"><span class="highlight-requirement">Hands-on experience with Desktop Support and <span class="highlight-skill">macOS engineering</span> experience</span>.</span></li><li><span data-teams="true">Experience with <span class="highlight-skill">MDM administration</span> (Jamf, WorkSpaceOne) with proven delivery in a large enterprise (10,000+ Macs).</span></li><li><span data-teams="true">Experience of macOS and Apple ecosystem at scale: ABM/Automated Device Enrollment, VPP, MDM, configuration profiles, policy frameworks.</span></li><li><span data-teams="true">Strong <span class="highlight-skill">troubleshooting</span> across <span class="highlight-skill">networking</span>, Wi‑Fi, <span class="highlight-skill">VPN</span>, <span class="highlight-skill">identity/SSO</span>, <span class="highlight-skill">certificates</span>, and <span class="highlight-skill">endpoint security</span>.</span></li><li><span data-teams="true">Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear, calm communication.</span></li><li><span class="highlight-requirement">Demonstrated knowledge of applications or infrastructure in a large-scale technology environment</span> both on premises and public cloud</li><li>Experience in observability and monitoring tools and techniques</li><li>Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework</li></ul></div><div> </div><div><strong>Preferred qualifications, capabilities, and skills</strong></div><div> </div><ul><li><span data-teams="true"><span class="highlight-nice-to-have">VDI and Citrix support/administration experience</span> (e.g., Citrix Workspace, Virtual Apps and Desktops).</span></li><li><span data-teams="true"><span class="highlight-nice-to-have"><span class="highlight-skill">Windows desktop fundamentals</span> and cross-platform interoperability</span>; exposure to Intune or similar.</span></li><li><span data-teams="true"><span class="highlight-nice-to-have">Experience with <span class="highlight-skill"><span class="highlight-skill">endpoint security</span> tooling</span> (e.g., Crowdstrike, EDR)</span>, vulnerability remediation, and CIS-aligned hardening.</span></li><li><span data-teams="true"><span class="highlight-nice-to-have"><span class="highlight-skill">CI/CD</span> and <span class="highlight-skill">version control</span> for configuration-as-code (e.g., Git)</span>, packaging pipelines, and testing frameworks.</span></li><li><span data-teams="true"><span class="highlight-nice-to-have">Experience with monitoring/logging platforms (e.g., Splunk)</span> and data-driven operations.</span></li></ul><br/><br/></div>

JPMorgan Chase, a financial services firm, is seeking a Mac Support Engineer to maintain production system stability and availability. The role monitors environments, troubleshoots and resolves escalated service issues, and supports incident, problem, and change management. Candidates need macOS engineering and desktop support experience, large-scale MDM administration, and validated enterprise AI use.

Jersey City

VDI and Citrix support/administration experience

Windows desktop fundamentals and cross-platform interoperability

Experience with endpoint security tooling (e.g., Crowdstrike, EDR)

CI/CD and version control for configuration-as-code (e.g., Git)

Experience with monitoring/logging platforms (e.g., Splunk)

3+ years of experience troubleshooting, resolving, and maintaining information technology services

Hands-on experience with Desktop Support and macOS engineering experience

Experience with MDM administration (Jamf, WorkSpaceOne) in a large enterprise (10,000+ Macs)

Strong troubleshooting across networking, Wi-Fi, VPN, identity/SSO, certificates, and endpoint security

Demonstrated knowledge of applications or infrastructure in a large-scale technology environment

Troubleshooting

macOS engineering

MDM administration

Networking

Wi-Fi

Identity/SSO

Certificates

Endpoint security

Observability tools

ITIL framework

VDI support

Windows desktop fundamentals

Endpoint security tooling

CI/CD

Version control

Monitoring platforms

Technology Support III - Escalation Mac Support Engineer

JOB DESCRIPTION

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Sector's Employee platform team you will ensure the operational stability, availability, and performance of our prod...

JPMorganChase, a financial services institution, is seeking a Mac Support Engineer to maintain the stability, availability, and performance of employee technology services. The role monitors production systems, resolves incidents, and supports incident, problem, and change management, requiring large-scale macOS and MDM expertise plus validated use of enterprise AI in support workflows.

07310


Req ID: 139027 
Remote Position: Hybrid 
Region: Americas 
Country: USA 
Summary This is an exciting opportunity in Celestica’s Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the ...

Troubleshoot and resolve customer technical issues related to networking, storages, and servers software, focusing on SONiC. Engage with customers to understand their topology, provide suggestions, and review configurations. Participate in pre-sales activities and author technical documentation.

<div class="externalPosting">
<p>Req ID: 139027 <br/>
Remote Position: Hybrid <br/>
Region: Americas <br/>
Country: USA </p>
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Summary</h2> </div><div><p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif">This is an exciting opportunity in Celestica’s Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving customer technical issues arising from Customers' networking (primarily in Switching and Network Security), storages, servers software with a focus on <span class="highlight-skill">SONiC</span> related issues. The role is a technically hands-on one. The successful candidate will be an experienced technical support troubleshooter who has spent extensive amount of time successfully working on and resolving various technical issues, interfacing with customers, and managing escalations on mission-critical networks/operations.  One who can be calm while working under pressure, and has strong operational experience to systemically and expediently drive issues/escalations resolutions.   </span></span></span></p>
<p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif">The Network Engineer engages with customers to understand their topology and provides suggestions, answer questions, reviews configurations, troubleshoots issues. They are also expected to participate in pre-sales activities which include (but not limited to) assist Celestica’s Sales Engineers and Business Development teams.  They are expected to have a complete understanding of <span class="highlight-skill">networking protocols</span> that are common in a Data Center, Enterprise and Campus scenarios, Author Application Notes or Field Alerts for consumption by the customers. Should be highly experienced in troubleshooting a wide array of network related issues. Must have an understanding of switch and router architecture. Travel requirements may be up to 10% of the time.</span></span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Detailed Description</h2> </div><div><ul>
<li><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif"><span class="highlight-requirement">Experience on <span class="highlight-skill">SONiC</span> network operating system and FRR stack is required</span></span></span></span></li>
<li><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif"><span class="highlight-requirement">Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments (DC/Enterprise/Campus) is required</span></span></span></span></li>
<li><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif">Deep understanding of networking concepts, architecture, topology (Places-In-Network), network protocols including but not limited to BGP, OSPF, ISIS, VXLAN, EVPN, IGMP, DHCP, BFD, VRF, Authentication (RADIUS/TACACS), Network Management protocols, NAT, Multicast, QoS (RoCE/DSCP), ACL, ZTP, Telemetry, Monitoring/Analytics is required</span></span></span></li>
<li><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif"><span class="highlight-requirement">Deep understanding of Switching/Network Security/Routing hardware architecture is required</span></span></span></span></li>
<li><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif"><span class="highlight-requirement">Proficiency in <span class="highlight-skill">Linux</span> is required</span></span></span></span></li>
<li><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif">Experience in  scripting languages like <span class="highlight-skill">Python</span> is a major plus</span></span></span></li>
<li><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif"><span class="highlight-requirement">Must have direct <span class="highlight-skill">customer interface</span> experience</span></span></span></span></li>
<li><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif">Must have experience is writing technical documentation (e.g.) Application Notes, FAQs, </span></span></span><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif">Installation Guides, User manual, Troubleshooting Guides</span></span></span></li>
<li><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif">Ability to travel up to 10% of the time (both domestic and international)</span></span></span></li>
<li><span style="font-size:12.0pt"><span><span style="font-family:Aptos, sans-serif"><span class="highlight-requirement">Ability to work on a rotation basis on weekends, holidays and during off business hours to coincide with North America and Europe working hours is required.</span></span></span></span></li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Physical Demands</h2> </div><div><ul>
<li>Duties of this position are performed in a normal office environment.</li>
<li>Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. </li>
<li>Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.</li>
<li>Occasional travel may be required.</li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Typical Experience</h2> </div><div><ul>
<li>10 to 14 years</li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Typical Education</h2> </div><div><p dir="ltr">Bachelor degree or consideration of an equivalent combination of education and experience.</p>
<p dir="ltr">Educational Requirements may vary by Geography</p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Notes</h2> </div><div><p>This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. #HPS-NA </p></div></div></div>
<p><span style="font-size:10.0px">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</span></p>
<p><br/>
<span style="font-size:10.0px">Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. <br/>
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.</span></p>
<p> </p>
<p><span style="font-size:10.0px">Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.</span></p>
<p> </p>
<p><span style="font-size:10.0px"><b>COMPANY OVERVIEW:</b><br/>
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.</span></p>
<p> </p>
<p><span style="font-size:10.0px">Celestica would like to thank all applicants, however, only qualified applicants will be contacted.<br/>
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.</span></p>
</div>

Richardson

Experience in scripting languages like Python is a major plus

Experience on SONiC network operating system and FRR stack is required

Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments (DC/Enterprise/Campus) is required

Deep understanding of networking concepts, architecture, topology, and network protocols including but not limited to BGP, OSPF, ISIS, VXLAN, EVPN, IGMP, DHCP, BFD, VRF, Authentication (RADIUS/TACACS), Network Management protocols, NAT, Multicast, QoS (RoCE/DSCP), ACL, ZTP, Telemetry, Monitoring/Analytics is required

Deep understanding of Switching/Network Security/Routing hardware architecture is required

Proficiency in Linux is required

Must have direct customer interface experience

Must have experience in writing technical documentation (e.g. Application Notes, FAQs, Installation Guides, User manual, Troubleshooting Guides)

Ability to work on a rotation basis on weekends, holidays and during off business hours to coincide with North America and Europe working hours is required.

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