Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Ben...

Provides technical and organizational support for the Manager CRM, including building offers in player tracking systems, updating existing reports, preparing lists for direct mail programs, and conducting ad-hoc analysis. Maintains and updates existing reports, investigates data quality issues, manipulates player lists, uploads customer lists, and prepares graphical interpretations of raw data.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Provides technical and organizational support for the Manager CRM, including but not limited to, building offers in player tracking systems, updating existing reports, preparing list for direct mail programs, and preparing ad-hoc analysis.

Essential Duties:

Setup Direct Marketing Offers in Casino Management System (CMP)
Maintains and updates existing reports on a daily, weekly, or monthly basis.
Investigates and solves data quality issues and trains users as needed.
Manipulates and sorts player lists in preparations for direct mail vendors.
Uploads customer (player) lists in CMP
Prepares graphical interpretation of raw data.
Prepares ad-hoc analysis upon request.
Maintains professional relations with vendors, customers and harmonious relationships with co-workers.
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
Other duties as assigned

Qualifications:

College degree preferred and/or combination of education and work experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must be able and willing to work flexible hours to include evenings, weekends and holidays.
Must be detail-oriented. Attention to detail is paramount to succeeding in this role.
Must possess excellent time management skills.
Must be a team player with strong communication (both written and oral) and interpersonal skills.
Proficient knowledge of Microsoft Office is required.
Expert skills in Excel is required.
Knowledge of SQL query is required.
Proven ability to work with mail merge and address cleansing products.
Ability to function in non-standard situations where some judgment must be exercised.
Ability to analyze raw data to find trends and anomalies.
Must possess the ability to understand and interpret graphical representation of data

33314

College degree preferred

Experience with mail merge and address cleansing products

Proficient knowledge of Microsoft Office

Expert skills in Excel

Knowledge of SQL query

Ability to analyze raw data to find trends and anomalies

Microsoft Office

Excel

Data Analysis

Communication

Time Management

Interpersonal Skills

Attention to Detail

Teamwork

Database Marketing Analyst

About Seminole Hard Rock Hotel & Casino HollywoodSeminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oc...

Under the direction of the Director of Advertising & Promotions, the incumbent is responsible for providing technical and organizational support. Duties include building offers in Casino Market Place, maintaining and updating existing reports, investigating and solving data quality issues, manipulating player lists for direct mail, preparing graphical interpretations of raw data, and performing maintenance on Access forms.

<div>About Seminole Hard Rock Hotel &amp; Casino Hollywood Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits &amp; Perks: We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">www.gotoworkhappy.com/benefits</a> to see our full list of benefits!Job Description:Under the direction of the Director of Advertising &amp; Promotions, the incumbent is responsible for providing technical and organizational support. Duties include, but not limited to:Essential Duties and Responsibilities:<ul><li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.</li><li>Builds offers in Casino Market Place, GHS and TIS systems.</li><li>Maintains and updates existing reports on a daily, weekly, or monthly basis.</li><li>Investigates and solves data quality issues and trains users as needed.</li><li>Manipulates and sorts player lists in preparations for direct mail vendors.</li><li>Uploads Player Tags in CMP.</li><li>Prepares graphical interpretation of raw data.</li><li>Performs maintenance on various Access forms crated for operational processes.</li><li>Prepares ad-hoc analysis upon request.</li><li>Maintains professional relations with vendors, customers and harmonious relationships with co-workers.</li><li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li><li>Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.</li><li>Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li><li>Perform other duties as assigned.  </li></ul>Qualifications:High School Diploma or GED required. One (1) year casino marketing experience and one (1) year experience performing comparable analytical functions also required, or an equivalent combination of education and experience. College degree in a related field highly preferred.Additional Requirements:<ul><li>Must be able and willing to work flexible hours to include evenings, weekends and holidays.</li><li>Must be detail-oriented.</li><li>Must possess excellent time management skills.</li><li>Proficient knowledge of Microsoft Office is required.</li><li>Expert skills in Excel are required.</li><li>CMP and GHS experience highly preferred.</li><li>Knowledge of Access is a plus.</li><li>Proven ability to work with mail merge and address cleansing products.</li><li>General computer troubleshooting skills preferred.</li></ul>Work Environment: •  While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.<ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li><li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li></ul>Closing:As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:<ul><li>Credit Check</li><li>Criminal Background Check</li></ul>Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</div>

United States

College degree in a related field highly preferred

CMP and GHS experience highly preferred

Knowledge of Access is a plus

General computer troubleshooting skills preferred

High School Diploma or GED required

One (1) year casino marketing experience

One (1) year experience performing comparable analytical functions

Access

Mail merge

Address cleansing

Time management

Attention to detail

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on ...

Under the direction of the Director of Advertising & Promotions, the incumbent is responsible for providing technical and organizational support. Duties include building offers in Casino Market Place, maintaining and updating existing reports, investigating and solving data quality issues, manipulating player lists for direct mail vendors, preparing graphical interpretations of raw data, and performing maintenance on Access forms.

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

Under the direction of the Director of Advertising & Promotions, the incumbent is responsible for providing technical and organizational support. Duties include, but not limited to:

Essential Duties and Responsibilities:

Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.

Builds offers in Casino Market Place, GHS and TIS systems.

Maintains and updates existing reports on a daily, weekly, or monthly basis.

Investigates and solves data quality issues and trains users as needed.

Manipulates and sorts player lists in preparations for direct mail vendors.

Uploads Player Tags in CMP.

Prepares graphical interpretation of raw data.

Performs maintenance on various Access forms crated for operational processes.

Prepares ad-hoc analysis upon request.

Maintains professional relations with vendors, customers and harmonious relationships with co-workers.

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.

Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Perform other duties as assigned.

Qualifications:

High School Diploma or GED required. One (1) year casino marketing experience and one (1) year experience performing comparable analytical functions also required, or an equivalent combination of education and experience. College degree in a related field highly preferred.

Additional Requirements:

Must be able and willing to work flexible hours to include evenings, weekends and holidays.

Must be detail-oriented.

Must possess excellent time management skills.

Proficient knowledge of Microsoft Office is required.

Expert skills in Excel are required.

CMP and GHS experience highly preferred.

Knowledge of Access is a plus.

Proven ability to work with mail merge and address cleansing products.

General computer troubleshooting skills preferred.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

Credit Check

Criminal Background Check

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

DEADLINE: OPEN UNTIL FILLED (Please note resume is required)SUMMARY: The primary responsibility of this position is to lead the strategic development, optimization, and governance of the property’s marketing database to drive revenue growth and guest engagement. This role is responsible for leveragi...

Lead the strategic development, optimization, and governance of the marketing database to drive revenue growth and guest engagement. Responsibilities include implementing promotional and campaign database systems, developing segmentation strategies and predictive models, providing forecasting and ROI evaluations, overseeing data governance, and collaborating cross-functionally to align marketing strategies with revenue goals.

<div><div><div><div><div><div><div><div><div><div></div>DEADLINE: OPEN UNTIL FILLED (Please note resume is required)SUMMARY: The primary responsibility of this position is to lead the strategic development, optimization, and governance of the property’s marketing database to drive revenue growth and guest engagement. This role is responsible for leveraging data analytics, segmentation strategy, predictive modeling, and performance measurement to inform and enhance marketing initiatives across direct mail, digital, social media, and on-property campaigns. Specific responsibilities include, but are not limited to the following: DUTIES AND RESPONSIBILITIES:<div style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:"Calibri",sans-serif;'><ol style="margin-bottom:0in;list-style-type: decimal;margin-left: 0.25in;"><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Leads the strategic architecture, implementation, and optimization of promotional and campaign database systems across all marketing channels and property-wide platforms.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Develops advanced segmentation strategies, predictive models, and profitability analyses to guide reinvestment strategy, direct mail optimization, guest lifecycle marketing, and revenue growth initiatives.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Provides forecasting, pacing analysis, budget modeling, and pro forma/post-campaign ROI evaluations for promotions, bus programs, special events, and direct marketing campaigns.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Serves as the primary analytics partner to Marketing, Player Development, and Revenue Operations leadership, delivering actionable insights based on guest behavior trends, worth segmentation, attrition modeling, and demographic overlays.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Oversees data governance and database integrity, ensuring accuracy, compliance, automation efficiencies, and quality control across all guest marketing communications.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Designs and refines offer strategies, test-and-control methodologies, and campaign measurement frameworks to continuously improve performance and return on investment.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Directs the integration and optimization of the property’s casino management system, kiosk systems, third-party data feeds, and marketing platforms to enhance automation and reporting capabilities.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Develops executive-level dashboards, performance reports, and historical campaign analytics to support data-driven decision-making and long-term strategic planning.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Establishes standardized processes for campaign documentation, benchmarking, and year-over-year performance analysis.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Collaborates cross-functionally to align database marketing strategies with property-wide revenue goals, ensuring marketing initiatives are integrated with operational capacity and financial objectives.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Evaluates emerging data tools, technologies, and analytical methodologies to improve targeting precision and marketing efficiency.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Provides mentorship and technical guidance to team members involved in campaign execution and database operations.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Maintains visibility during promotional testing and implementation to ensure system accuracy, performance tracking, and operational readiness.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Performs other strategic and analytical duties as assigned in support of revenue optimization objectives.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Performs other duties as assigned. </li></ol></div> SUPERVISORY RESPONSIBILITIES: This role does not have formal supervisory authority; however, it serves as the senior technical lead for database marketing initiatives and provides oversight, mentorship, and quality control direction to team members responsible for campaign implementation and database operations. SUPERVISION RECEIVED: Operates independently with supervision received by the Marketing Manager and/or Director of Marketing. May receive direction by the Chief Executive Offer (CEO) or Director of Finance. POSITION RELATIONSHIPS:<ol start="1" style="margin-bottom:0in;margin-top:0in;" type="1"><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Internal: Frequent contact with revenue/guest service managers and associates.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">External: Occasional contact with other departments and associates, guests, visitors and suppliers.</li></ol> EDUCATION: A Bachelor’s degree in Data Analytics, Statistics, Mathematics, Business Analytics, Marketing Analytics, Information Systems, Computer Science, or related field required.  Master’s degree preferred. Equivalent combination of education and relevant gaming/database marketing experience may be considered. EXPERIENCE: A minimum of four years in database marketing, marketing analytics, or business intelligence. Exposure to casino operations and casino marketing is preferred but not required. KNOWLEDGE, SKILLS AND ABILITIES: Must possess advanced expertise in database marketing strategy, statistical analysis, segmentation modeling, forecasting, and reinvestment optimization within a revenue-driven environment. Demonstrated ability to translate complex data into actionable insights that drive revenue growth and inform executive decision-making. Advanced proficiency in SQL, casino management systems, and data visualization tools required. Strong business acumen with experience in pro forma development, ROI analysis, and performance measurement. Ability to provide technical leadership, ensure data integrity, manage confidential information, and communicate analytical findings clearly to senior leadership and cross-functional stakeholders. POSITION RESPONSIBILITIES:<div style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Planning and Scheduling: Leads the prioritization and oversight of database marketing initiatives to ensure alignment with promotional calendars and revenue objectives.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Budgeting and Forecasting: Contributes to budget development through forecasting, reinvestment modeling, and performance projections using system data to support property-wide revenue planning.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Objectives, Policies and Standards: Influences departmental objectives, analytical standards, and database governance practices to ensure strategic alignment and operational efficiency.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Impact of Decisions: Decisions directly impact promotional profitability, forecasting accuracy, reinvestment strategy, and overall revenue performance, with potential financial and operational implications across departments.</li></ul></div> WORKING ENVIRONMENT: <ol start="1" style="margin-bottom:0in;margin-top:0in;" type="1"><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Work Conditions: Position responsibilities are performed in a normal office environment.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Exposure to Hazards: May be exposed to situations where guest, visitor or associate behavior may create undesirable conditions.</li><li style="margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;">Physical Requirements: Majority of position responsibilities includes walking, sitting, standing or operating office equipment.</li></ol> LICENSE REQUIREMENTS: Must be able to be licensed by the Lac du Flambeau Tribal Gaming Commission. BEHAVIORS:  The vision, goals and objectives of the Lake of the Torches Resort Casino requires the Marketing Database Analyst to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each fellow employee, customer and visitor is a requisite of a successful job performance. OTHER: Must be able to work irregular hours, weekends and holidays. Must attend all mandatory meetings and property/departmental training and development sessions. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by an individual(s) assigned to this position. They are not intended to be an exhaustive list of duties, responsibilities and skills. Management reserves the right to revise the position description and to require that other tasks be performed if or when the position changes.<div><div class="fr-view"><div><div class="fr-view"><div><div class="fr-view"><div><div class="fr-view"><div><div class="fr-view"><div><div class="fr-view"><div><div class="fr-view"><div><div class="fr-view"><div><div class="fr-view"><div> </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
</div>

54538

Master’s degree preferred

Exposure to casino operations and casino marketing is preferred

Bachelor’s degree in Data Analytics, Statistics, Mathematics, Business Analytics, Marketing Analytics, Information Systems, Computer Science, or related field required

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