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Top Companies Hiring for It Service Desk Manager (Page 1 of 1)

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IT Service Desk Manager
Sioux Falls, SD, US
Hybrid
Full-time
$85k–$95k/year
5 days ago
Lead and supervise all aspects of the IT Service Desk, manage service desk operations, provide escalation support for complex Level 2 technical issues, develop and maintain standard operating procedures, coach and mentor support staff, administer Windows-based infrastructure, support Microsoft 365 a...
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Rimkus
IT Service Desk Manager
Chapel Hill, NC, US
Onsite
Full-time
6 days ago
A Service Desk Manager leads the technical support team to provide high-quality assistance for engineers and corporate staff. Responsibilities include overseeing daily support operations, managing service level agreements (SLAs), mentoring the service desk team, analyzing metrics for performance, an...
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Rimkus-
IT Service Desk Manager
Houston, TX, US
Onsite
Full-time
7 days ago
A Service Desk Manager at Rimkus leads the technical support team to provide responsive, high-quality assistance for engineers, forensic consultants, and corporate staff across multiple locations. The Service Desk Manager oversees daily support operations and manages service level agreements (SLAs)....
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VITAS Healthcare
IT Service Desk Manager
33025, Hollywood, FL, US
Onsite
Full-time
11 days ago
Train new Performance Improvement Specialists, establish Quality Improvement programs, develop tracking tools, research regulations, act as a resource for program performance, update training to meet new policies, conduct monthly conference calls, and assist in startup programs.
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VITAS Healthcare
IT Service Desk Manager
Miramar, FL, US
Onsite
Full-time
12 days ago
Train new Performance Improvement Specialists, establish Quality Improvement programs, develop tracking tools, research regulations, act as a resource for program performance, update training to meet new policies, conduct monthly conference calls, and assist in performance improvement areas.
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Evapco
IT Service Desk Manager
United States
about 1 month ago
The IT Service Desk Manager is responsible for leading day-to-day service desk operations and developing a team of IT service desk technicians and support analysts. This role ensures high-quality, efficient support across a large, global enterprise by improving incident resolution, user satisfaction...
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Evapco
IT Service Desk Manager
Taneytown, MD, US
Onsite
Full-time
about 1 month ago
Lead day-to-day service desk operations, develop a team of IT service desk technicians, ensure high-quality support, improve incident resolution, user satisfaction, and service performance. Manage staffing, define and monitor key performance indicators, oversee IT asset management, and manage vendor...
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Imaging Endpoints
IT Service Desk Manager
85258, Scottsdale, AZ, US
Onsite
Full-time
about 2 months ago
The IT Service Desk Manager is responsible for managing the operation of the IE Global IT Service Desk, ensuring timely communication and resolution of incidents and requests. Responsibilities include team management, operational oversight, process implementation, incident and request management, co...
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1872 CONSULTING
IT Service Desk & End User Device Manager
60606, Chicago, IL, US
Hybrid
Full-time
7 days ago
Own everything related to end user devices and the service desk that supports these devices. Provide best in class service and end user experiences, lead a team providing technical support, develop ITSM capabilities, mentor team members, drive End User Experience improvements, and ensure consistent ...
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TEEMA
Program Manager II – IT Service Desk
Ashland, VA, US
Onsite
Full-time
12 days ago
Lead day-to-day operations of a 24x7 Technology Service Desk, manage 50+ staff, ensure service delivery follows ITIL and HDI standards, monitor quality and performance metrics, oversee knowledge management, direct employee training, lead transition planning, and prepare monthly Program Management Re...
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Metropolitan Transportation Authority
Manager, IT Service Desk
New York, NY, US
$161.0k–$190.0k/year
27 days ago
The Manager, IT Service Desk is responsible for overseeing the organization's enterprise-wide IT support services and ensuring that remote support is delivered efficiently and consistently, 24x7x365, with a focus on exceptional internal customer satisfaction. This role provides leadership and direct...
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University of North Texas System
IT Service Desk Manager
Denton, TX, US
Onsite
Full-time
$51.7k/year
over 2 months ago
This position provides first- and second-level technical support for the UNT Libraries, including installation, configuration, maintenance, and lifecycle management of end-user devices and software. The Helpdesk Manager leads daily helpdesk operations, ensuring timely and effective resolution of ser...
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Carrington Mortgage
Manager, IT Service Desk
92868, Orange, CA, US
Onsite
Full-time
about 1 month ago
Enforces service delivery standards and operational metrics, manages team performance, oversees escalated technical issues, and drives continuous improvement initiatives. Serves as a liaison between business units and IT, ensuring technology services support organizational objectives. Directs day-to...
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University of North Texa
IT Service Desk Manager
76203, Denton, TX, US
Onsite
Full-time
$51.7k/year
over 2 months ago
Provide first- and second-level technical support for the UNT Libraries, including installation, configuration, maintenance, and lifecycle management of end-user devices and software. Lead daily helpdesk operations, ensuring timely and effective resolution of service requests and incidents. Recruit,...
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Infinite Campus
Manager, IT Service Desk (314A6226)
55449, Blaine, MN, US
Onsite
Full-time
$115k–$115k/year
about 1 month ago
Oversee and lead the IT Service Desk team, ensuring effective technical support services for internal staff. Manage day-to-day operations, handle escalated issues, implement best practices in service desk processes, and collaborate with other IT teams for cross-functional projects.
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GCM Grosvenor
IT Service Desk Manager
Chicago, IL, US
$135k–$165k/year
over 2 months ago
Lead and manage a geographically distributed service desk team, ensuring consistent service quality and team cohesion. Provide hands-on Tier 2/3 support and coaching for complex technical issues. Deliver high-touch IT support for executive leadership, monitor service desk queue for issue resolution,...
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Mirazon
IT Service Desk Manager, Managed Services
40223, Wildwood, KY, US
over 2 months ago
The Service Desk Manager is responsible for leading and optimizing Service Desk operations, including managing the Service Coordination team and Tier 1 and Tier 2 Helpdesk teams. The role involves ensuring effective ticket triage, prioritization, and resolution while fostering a culture of accountab...
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First Financial Bank
IT Service Desk Manager
United States
Onsite
Full-time
over 2 months ago
The IT Service Desk Manager is responsible for the daily performance of the Service Desk team, ensuring high-quality technical assistance for customers while maintaining security and audit standards. This role includes overseeing ticket flow, maintaining security protocols, conducting performance co...
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Municipal Credit Union
Manager, IT Service Desk
10007, New York, NY, US
Hybrid
over 2 months ago
Manage day-to-day operation of HD & DT staff, steward Client Services processes, lead service desk service-delivery improvement program, coordinate support efforts with complementary support teams, serve as incident management coordinator, engage in outreach to gather information for service-desk de...
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AdeptSource
IT Service Desk Manager (FTE)
Redwood City, CA, US
over 2 months ago
Oversee all Service Desk staff, manage procedures for incident resolution, monitor performance metrics, ensure compliance with SLAs, and develop training programs for end users. Responsible for staffing capacity planning and service process design.
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Jobs 1 - 20 out of 20 for It Service Desk Manager

Top Companies Hiring for It Service Desk Manager (Page 1 of 1)

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