Jobs 1 - 20 out of 75 for Help Desk Manager

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agenc...

Description We are looking for an experienced Help Desk Manager to lead onsite IT support operations in Glens Falls, New York. This role is ideal for a hands-on leader who can guide a small support team, maintain high service standards, and keep ticket workflows moving efficiently. The position co...

Provide strategic direction and operational oversight for the NJSLEDS Help Desk, ensuring effective support for statewide student and staff data collections, reporting, and data governance activities. Lead, mentor, and develop Help Desk staff while managing workload distribution, staffing needs, esc...

The IT Help Desk Manager oversees the effectiveness of the Help Desk, ensuring service standards are met and departmental objectives are achieved. Responsibilities include supervising Help Desk personnel, maintaining Help Desk procedures, providing oversight of support processes, and supporting vari...

Provide strategic direction and operational oversight for the NJSLEDS Help Desk, ensuring effective support for statewide student and staff data collections, reporting, and data governance activities. Lead, mentor, and develop Help Desk staff while managing workload distribution, staffing needs, esc...

Oversees and manages helpdesk operations including scheduling of staff, performance appraisals, budgets, and refining helpdesk processes for continuous improvement. Produces regular reports, benchmarks, statistics and results of performance key indicators. Administrates the inventory management proc...

Manage the help desk team, oversee daily operations, ensure timely resolution of technical issues, and maintain service level agreements.

Lead DSG’s help desk operations, manage end-user support experience, establish technical support standards, and drive continuous improvement of IT service delivery. Oversee ticket management, escalation handling, and service-level performance. Provide technical coaching and guidance, ensuring secure...

Lead daily Help Desk operations, manage staff schedules, ensure incidents and service requests are logged and resolved, monitor performance metrics, provide leadership to Help Desk team members, manage IT equipment and infrastructure, support systems and infrastructure, participate in IT projects, m...

Manage and lead a team of Help Desk Technicians, oversee daily Help Desk operations, handle escalated technical issues, manage endpoint security, oversee software deployments, monitor service metrics, and assist with technology orientations.

Oversee daily operations of the DCS help desk, ensuring consistent, high-quality support for internal and external users of the child management data systems. Provide leadership, direction, and coordination for first line user support delivered through the Jira Service Desk platform and the Genesys ...

Lead daily Help Desk operations, manage staff schedules, ensure incidents and service requests are logged and resolved, monitor performance metrics, manage IT equipment and infrastructure, support IT projects, and maintain professional knowledge.

Lead DSG’s help desk operations, manage end-user support experience, establish technical support standards, and drive continuous improvement of IT service delivery. Oversee ticket management, escalation handling, and service-level performance. Serve as a technical coach and escalation resource for t...

Lead DSG’s help desk operations, manage end-user support experience, establish technical support standards, and drive continuous improvement of IT service delivery. Oversee ticket management, escalation handling, and service-level performance. Serve as a technical coach and escalation resource for t...

Build the help desk from scratch, design and own the end-to-end process including intake, triage, escalation, and ownership. Own the ticketing platform, configure and administer Zoho Desk, and be the first point of contact for customer issues. Create a knowledge base and track ticket data to identif...

Lead end-user support operations across Australia, New Zealand, and North America, ensuring a high-quality IT support experience. Oversee Service Desk operations, manage incident and request fulfillment processes, and drive operational excellence and continuous improvement.

Lead support for all AssistIQ customers, manage a team of analysts handling technical support operations, ensure timely and effective technical support, maintain high levels of customer satisfaction, and monitor service-level objectives. Develop documentation, enhance processes, and work closely wit...

Lead support for all AssistIQ customers, manage a team of analysts handling technical support operations, ensure timely and effective technical support, maintain high levels of customer satisfaction, and monitor service-level objectives. Develop documentation, enhance processes, and work closely wit...

Lead support for all AssistIQ customers, manage a team of analysts handling technical support operations, ensure timely and effective technical support, maintain high levels of customer satisfaction, and monitor service-level objectives. Develop documentation, enhance processes, and work closely wit...

Lead and manage a team of IT Support Specialists, drive service excellence, and improve support processes. Oversee Help Desk operations, conduct performance evaluations, manage staffing, and ensure timely resolution of support tickets.