Jobs 1 - 20 out of 39 for Help Desk Lead

Top Companies Hiring for Help Desk Lead (Page 1 of 2)

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Turning Point Global Solutions
Telecom Help Desk Lead
Rockville, MD, US
Hybrid
Full-time
$70k–$90k/year
4 days ago
Oversee a support team managing telecom orders and a Telecom Expense Management System (TEMS). Handle complex escalations, report key performance metrics, prioritize support tickets, monitor team workload, perform initial triage, collaborate with engineers, perform system configurations, load task o...
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Base-2 Solutions
Help Desk Lead
United States
Onsite
Full-time
9 days ago
Manage global authentication support operations, lead and manage a technical help desk team, ensure high-quality IT support services for cloud-based and on-premises environments, apply ITIL service management principles, and provide strong customer service and incident resolution.
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TQI Solutions
IT Help Desk Lead / Service Desk Supervisor
96860, JBPHH, HI, US
Onsite
Full-time
$80k–$95k/year
4 days ago
Provide leadership and technical support for help desk operations, ensuring effective incident resolution, service request management, and exceptional customer service. Direct daily help desk operations, serve as the senior escalation point for complex technical issues, lead and mentor help desk tec...
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Northwest Florida State College
Help Desk Lead
Florida, US
Onsite
Full-time
$37.6k–$37.6k/year
14 days ago
Lead daily Help Desk operations and coordinate support activities for Help Desk staff. Monitor ticket queues, ensure timely response and resolution of incidents, and serve as the primary escalation point for complex technical issues. Develop and maintain Help Desk procedures and documentation, provi...
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Unison
Help Desk Lead
McLean, VA, US
Onsite
Full-time
$90k–$110k/year
19 days ago
Oversee day-to-day operations of the PRISM Help Desk, manage ticket resolution, supervise subject matter experts, monitor ticket queues, oversee system configuration updates, lead testing activities, facilitate status meetings, identify recurring issues, support user training, maintain documentation...
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Sms-Data-Products-Group,-Inc
Help Desk Lead
87116, Albuquerque, NM, US
Onsite
Full-time
about 1 month ago
Provides technical support, direction, supervision, and leadership to members of the help desk team. Responsible for maintaining team positions, including interviewing, scheduling, and performance management. Monitor and track open tickets, address customer feedback, and support special projects. Co...
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BETA Technologies
IT Help Desk Lead | Information Technology
South Burlington, VT, US
Onsite
Full-time
$80k–$95k/year
about 1 month ago
The IT Help Desk Lead provides hands-on leadership for frontline technology support, coordinating the daily delivery of IT services. Responsibilities include leading Help Desk operations, providing support for hardware and software, coordinating support coverage, acting as an escalation point, manag...
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Robert Half
Help Desk Lead / IT Client Services
07645, Montvale, NJ, US
Onsite
Full-time
about 1 month ago
Lead IT support and deliver an exceptional end-user experience by providing hands-on technical support, managing help desk operations, overseeing an outsourced Managed Service Provider (MSP), and implementing service improvements.
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Apex Technology
Help Desk Lead
Los Angeles, CA, US
Onsite
Full-time
about 2 months ago
The Help Desk Lead is responsible for leading the day-to-day operations of the help desk while providing hands-on Tier 1 and Tier 2 technical support. This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians, escalates issues to Tier 3 or the appropriate IT team, a...
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ASM Research, An Accenture Federal Services Company
Help Desk Lead I - Night
78284, San Antonio, TX, US
Onsite
Full-time
$40.7k–$53.3k/year
about 2 months ago
Leads a team in the adherence to planning, policies, and practices. Manages the team while overseeing the daily operation of the Help Desk. Responsible for personnel management, including mentoring of junior team members, daily supervision and assigning of tasks, and providing key input to annual em...
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ACTIVE
Help Desk Manager (Lead)
80916, Colorado Springs, CO, US
Onsite
Full-time
$90k–$94k/year
about 16 hours ago
Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract. These personnel serve as the first point of contact fo...
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ACTIVE
Help Desk Manager (Lead)
El Paso County, CO, US
Onsite
Full-time
$80k–$90k/year
about 15 hours ago
Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract. These personnel serve as the first point of contact fo...
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InspiriTec
Medical Marijuana Help Desk - Team Lead
19107, Philadelphia, PA, US
Hybrid
Contract
26 days ago
Align with the Servant Leadership philosophy, monitor the Medical Marijuana team chat, ensure timely answering of calls, communicate with other leads, take calls in queue, accept live transfers, participate in supervisory callbacks, review and escalate tickets in Salesforce, answer questions from ag...
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People Technology And Processes
Senior Help Desk Support for ETS Lead / Alternate PM
Chattahoochee County, GA, US
Onsite
Full-time
22 days ago
Serves as the Educational Technology Support (ETS) Team Lead managing the day-to-day activity of the ETS team, and serves as the alternate Program Manager in the primary PM's absence. Responsibilities include managing the ETS team, coordinating equipment inventories, collaborating on lifecycle repla...
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People, Technology & Processes
Senior Help Desk Support for ETS Lead / Alternate PM
Chattahoochee County, GA, US
Onsite
Full-time
23 days ago
Manage the day-to-day activity of the ETS team, schedule functions, coordinate equipment inventories, collaborate on lifecycle replacement of student computers, provide data on future course schedules, deliver monthly ETS metric and NOC reports, and serve as alternate Program Manager.
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Skyward IT Solutions
Help Desk Support Lead
Rockville, MD, US
Remote
Full-time
$78k–$95k/year
about 1 month ago
Lead support for CMS’s enterprise AI services, manage the support queue, provide white-glove support to stakeholders, mentor support staff, and maintain SOPs and knowledge base articles.
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California Coast Credit
Lead Analyst - Help Desk
92123, San Diego, CA, US
Onsite
Full-time
$32.387–$40.483/hour
about 1 month ago
Provide technical support for credit union workstation technologies, mobile devices, software, telecommunications systems, and peripheral equipment. Install, configure, troubleshoot, and maintain hardware and software solutions while delivering exceptional customer service to internal users. Partici...
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ValidaTek
Help Desk Lead/CAB Manager
22202, Arlington, VA, US
Onsite
Full-time
over 2 months ago
Oversee operations of the help desk supporting a large DoD IT infrastructure program, manage day-to-day system support functions, plan and review helpdesk standards, act as Subject Matter Expert, and communicate effectively with leadership and end users.
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SOSi
Help Desk Lead
Doral, FL, US
Onsite
Full-time
over 2 months ago
Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems. Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. Coordin...
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SOS International LLC
Help Desk Lead
33166, Doral, FL, US
Onsite
Full-time
$59.6k–$123.9k/year
over 2 months ago
Manage global authentication support operations, develop and enforce Service Level Agreements (SLAs), coordinate help desk workflows using IT service management platforms, provide technical support for authentication and access control policies, and submit performance metrics reports.
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Jobs 1 - 20 out of 39 for Help Desk Lead

Top Companies Hiring for Help Desk Lead (Page 1 of 2)

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