Jobs 1 - 20 out of 57 for Escalation Manager

Serve as the primary escalation point for complex, high-priority incidents across all tiers of support. Triage and drive resolution of major incidents, establish and enforce escalation paths, conduct post-incident reviews, and develop escalation runbooks. Conduct a comprehensive assessment of the IT...

Transform technology support delivery across the enterprise by managing escalations and improving service processes. Assess current support models, optimize ServiceNow, and build frameworks for enhanced user support experiences.

The RCM Payer Performance Policy and Escalation Manager is responsible for coordinating payer performance initiatives across the Revenue Cycle, facilitating a unified presentation of data and project work related to payer policy impacts, claim resolution projects, and coverage research.

Support the Escalations Management team by ensuring customers receive critical help at meaningful times. Responsibilities include leadership, coaching, onboarding, team improvement, incident management, reporting, project leadership, and talent acquisition.

As an Escalation Manager in Global Customer Service (GCS), you will own high-severity and executive-level escalations end-to-end, serving as the single point of accountability for resolution, communication, and recovery. You will lead cross-functional situation rooms, advocate for the customer inter...

Own high-severity and executive-level escalations end-to-end, serving as the single point of accountability for resolution, communication, and recovery. Lead cross-functional situation rooms, advocate for the customer, and drive systemic improvements to prevent recurrence. Ensure Freshworks responds...

Own the end-to-end management of customer-facing escalations that require engagement from various teams. Act as the central coordinator for escalations, evaluate incoming requests, route issues, and monitor progress. Lead cross-functional meetings for critical customer issues and manage executive up...

The Escalation Manager will be responsible for coordinating efforts to resolve escalated customer issues related to high impact customer situations. They will work with multiple internal teams and external partners to effectively resolve these customer-impacting situations, manage high level support...

Serve as the primary operations leader and escalation point for high-priority safety and operational issues. Make real-time, safety-driven judgment calls regarding fleet and rider issues. Partner with local leadership and Engineering to direct immediate response actions. Collaborate in structured po...

Oversee, coordinate, and resolve high-impact and complex customer escalations. Ensure escalated issues are prioritized and resolved efficiently, maintain communication with customers, and collaborate with internal teams to prevent recurrence and drive improvements.

Manage high-priority customer escalation response activities for Electronic Access Control products, serving as the central point of accountability from issue identification through resolution. Coordinate the response of cross-functional teams, establish priorities, drive decision-making, and overse...

As the Escalation Manager, you will own the lifecycle of high-stakes enterprise account escalations, guiding critical customer crises to resolution. This role involves acting as a liaison between Go-To-Market teams and technical organizations, analyzing incident trends, and building proactive triagi...

Manage high-priority issues for Global Fleet and Products by building policies, processes, and standards. Inspect program and product team processes to identify root causes of customer issues and partner with teams to develop solutions. Support program or product teams in developing responses for de...

Manage high-priority issues for Global Fleet and Products by building policies, processes, and standards. Inspect program and product team processes to understand customer issues and partner with teams to develop solutions. Support program or product teams in developing responses to delivery partner...

Lead technical pre-sales engagements with enterprise customers and partners, conduct product demonstrations and proof of concepts (POCs), provide technical expertise in security, compliance, and GenAI technologies, work closely with customers to understand their requirements, support partner enablem...

Lead the resolution of complex, high-priority client issues while developing a high-performing team of Client Escalation Specialists. Manage escalated concerns from health plan partners, ensuring timely and professional issue resolution. Oversee the intake, tracking, investigation, and resolution of...

Lead the resolution of high-impact customer issues within the cybersecurity platform, acting as the primary owner of critical escalations. Manage escalations end-to-end, improve processes, and enhance overall customer experience. Own and manage critical customer escalations, lead incident response c...

Lead the Escalation Management Team to provide outstanding service and support to critical customers. Responsibilities include managing a global team, making data-driven decisions, performing case quality reviews, fostering relationships across functions, and ensuring quality work in Escalation Mana...

Leads day-to-day management of the escalation queue, providing real-time decision support on complex and high-risk interactions. Ensures escalations are handled consistently, properly documented, and aligned with financial crimes standards. Partners with Customer Care leadership and Financial Crimes...

Leads day-to-day management of the escalation queue, providing real-time decision support on complex and high-risk interactions. Ensures escalations are handled consistently, properly documented, and aligned with financial crimes standards. Partners with Customer Care leadership and Financial Crimes...