Lead the Customer Success organization, driving customer satisfaction, retention, adoption, and expansion through proactive engagement and strategic relationship management. Develop and execute customer success strategies, mentor a high-performing team, and enhance operational efficiency.

Build and lead the customer success and account management function for a rapidly growing division. Establish the strategy, team, processes, metrics, and operating cadence needed to drive retention, strengthen customer relationships, and create a scalable customer experience. Own customer retention,...

Lead and develop the Customer Success team, define and execute customer success strategies, establish objectives and KPIs, collaborate with cross-functional teams, oversee day-to-day operations, analyze customer data, and report on customer health and performance.

The Director of Retention Operations for the Reporting business unit is responsible for gross retention rate (GRR) and net retention rate (NRR) across a high-volume customer base. This role consolidates customer success signals, identifies churn risk and expansion opportunities, and ensures executio...

Lead the Americas team to ensure customer success, focusing on customer retention, adoption, and advocacy. Develop and mentor customer success professionals, manage strategic customer portfolios, and analyze performance metrics. Leverage predictive analytics for customer health assessments and risk ...

Oversee day-to-day activities, identify areas for operational improvement, build and maintain operational and customer services infrastructure, establish and track key performance metrics, manage relationships with external partners, and serve as the CRM administrator.

Build and lead the Customer Success function from scratch, define strategy, structure, and operating model. Own customer retention and growth, improve GRR, manage risk, and reduce churn. Design customer segmentation and engagement models, establish onboarding and renewal playbooks, manage strategic ...

The Director of Customer Success will own the strategic framework for keeping Sirona's existing radiology customers engaged, retained, and expanding. Responsibilities include defining the customer success strategy, owning customer relationships post-go-live, partnering with sales during implementati...

Lead the regional Customer Success organization responsible for adoption, retention, customer value, and team performance across the Americas. Manage Customer Success Managers, drive customer outcomes at scale, and operationalize CS strategy and culture. Represent the Americas voice in CS and Compan...

Build and lead the Customer Success organization, manage and develop a team of Customer Success Managers, own executive relationships for strategic Enterprise accounts, set strategy and processes for post-sale motion, and oversee the Support function.

Serve as the primary point of contact for key financial institution clients, guiding them through onboarding, adoption, and ongoing engagement. Oversee strategic customer success by ensuring clients fully utilize technology, driving renewals, expansions, and advocacy. Collaborate with senior leaders...

Build and own the Customer Success function across North America, leading a team and setting the strategy for customer engagement and retention. Develop a high-performing team, drive commercial outcomes, and represent customer needs in company planning.

Own the entire customer-facing operating model including installation, training, help desk, global field service, and service agreement renewals. Lead a cross-functional team of approximately 20 people, ensuring performance and skill development across various functions. Manage the customer lifecycl...

Lead Justworks' Customer Success team, overseeing a 60+ person organization responsible for strategic guidance to large customers. Focus on driving customer lifetime value, mentoring Customer Success Managers, and executing a customer-led revenue generation strategy.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambit...

Own the entire post-sale organization, accountable for gross and net revenue retention across the customer base. Manage a team of 12 CSMs, develop management layers, and maintain executive relationships with large customers. Enforce operating rigor and lead cross-functional initiatives with Sales, P...

Own the entire post-sale organization, accountable for gross and net revenue retention across the customer base. Manage a team of 12 CSMs, develop management layers, and ensure operational rigor. Directly own executive relationships with the company's largest customers and lead cross-functional init...

Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners. Build trusted relationships, own retention and renewal, define success with each partner, work closely with clinical and implementation teams, spot risks early, and help build c...

Lead a team of Customer Success Managers to ensure the retention and growth of approximately 60 contracts valued at over $100M. Develop data-backed retention strategies, manage revenue oversight, and serve as a trusted advisor for high-level client stakeholders. Manage and coach the team, optimize p...

As Revenue Operations Director for the Customer Success & Solutions COE, you will serve as the strategic operating partner for the COE which supports Customer Success, Value Management, Solution Consulting, and Enterprise Architecture. You will architect the cross-COE 'state of the business' view, a...