Jobs 1 - 20 out of 225 for Director Of Customer Success

The Director of Customer Success leads ASI's customer success function, overseeing a team of Project Managers who deliver and manage projects for customers integrating autonomous vehicle and robotics solutions into their operations. This role serves as the primary executive relationship owner for ke...

Lead Sprig’s Customer Success organization, owning strategy, performance, and development of Customer Success Manager and Customer Success Engineering teams. Drive exceptional customer outcomes, retention, and expansion. Develop and coach teams, manage executive relationships, and collaborate with S...

The Director of Client Success is responsible for the strategic direction, operational excellence, and team leadership of the Client Success function. This role includes managing executive-level relationships, driving revenue growth and retention strategy, and building scalable programs and framewor...

Build and lead the Customer Success organization, manage and develop a team of Customer Success Managers, own executive relationships for strategic Enterprise accounts, set strategy and processes for post-sale motion, and oversee the Support function.

The Director of Customer Success will be responsible for defining and implementing operational metrics, driving Customer Success initiatives, and improving processes for customer retention, adoption, satisfaction, and growth. This role oversees a team of Customer Success Managers and is responsible ...

Lead the customer success strategy across a portfolio of products for 911/ECC centers and public safety agencies. Responsible for customer maturity, product adoption, relationship strength, and value realization. Develop the Customer Success team, build scalable programs, and serve as the voice of t...

The Director of Customer Success is responsible for building, scaling, and directing the customer success organization to drive sustainable revenue growth, customer retention, and expansion. This role includes developing and executing customer success strategy, leading a team of Customer Success Man...

Lead and scale the global Customer Success organization, driving customer adoption, retention, renewals, and satisfaction. Build strong executive relationships, create a scalable Customer Success operating model, and establish clear customer objectives and measurable outcomes.

The Director of Customer Success is responsible for building, scaling, and directing the customer success organization to drive sustainable revenue growth, customer retention, and expansion. This role includes developing and executing customer success strategies, leading a team of Customer Success M...

Serve as the primary point of contact for key financial institution clients, guiding them through onboarding, adoption, and ongoing engagement. Oversee strategic customer success by ensuring clients fully utilize technology, driving renewals, expansions, and advocacy. Collaborate with senior leaders...

Lead, mentor, and manage a team of Customer Success Managers responsible for driving net revenue retention through adoption, retention, and expansion. Set strategy and standards for lifecycle programs, segmentation models, and data-driven engagement. Design and optimize digital customer journeys acr...

Build and own the Customer Success function across North America, leading a team and setting the strategy for customer engagement and retention. Develop a high-performing team, drive commercial outcomes, and represent customer needs in company planning.

Lead the post-sales lifecycle for the deployment and scaling of Sage, the conversational AI care manager, across enterprise healthcare organizations. Ensure successful integration, adoption, and measurable outcomes while collaborating with Product, Engineering, and Operations.

Own the entire customer-facing operating model including installation, training, help desk, global field service, and service agreement renewals. Lead a cross-functional team of approximately 20 people, ensuring performance and skill development across various functions. Manage the customer lifecycl...

Own the entire post-sale organization, accountable for gross and net revenue retention across the customer base. Manage a team of 12 CSMs, develop management layers, and maintain executive relationships with large customers. Enforce operating rigor and lead cross-functional initiatives with Sales, P...

Own the entire post-sale organization, accountable for gross and net revenue retention across the customer base. Manage a team of 12 CSMs, develop management layers, and ensure operational rigor. Directly own executive relationships with the company's largest customers and lead cross-functional init...

As Director of Customer Success – US, you are responsible for the overall performance, structure, and strategic direction of the Customer Success function across the United States. You will lead Customer Success and Implementation teams through team leads and senior CSMs, ensuring consistent executi...

As Director of Customer Success – US, you are responsible for the overall performance, structure, and strategic direction of the Customer Success function across the United States. You will lead Customer Success and Implementation teams, ensuring consistent execution, predictable retention, high pro...

Define and execute a customer success strategy, build the client journey framework, establish KPIs for client renewals and retention, lead a team of Customer Success Managers, serve as primary point of contact for top-tier accounts, and collaborate cross-functionally with Sales and Technical resourc...

Lead the development and execution of customer success programs, coach Technical Account Managers and Application Developers, oversee client technology roadmaps, ensure meaningful Quarterly Business Reviews, establish customer health metrics, partner with various teams to support renewals and accoun...