Description:

About Vantage Aviation:

Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance se...

The Customer Service Representative Supervisor is responsible for overseeing daily customer service operations, supervising Customer Service Representatives and CSR Leads, ensuring exceptional customer service, efficient front desk operations, and adherence to company standards. Responsibilities include scheduling, coaching, handling escalated customer concerns, and maintaining a strong working knowledge of FBO operations.

Description:

About Vantage Aviation:

Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.

We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menu of services meets the highest Minimum Standards of Service within the industry, allowing us to provide better service for all those who enjoy the benefits of general and business aviation.

Position Summary:

The Customer Service Representative Supervisor (CSR Supervisor) is responsible for overseeing daily customer service operations and supervising Customer Service Representatives and CSR Leads within Vantage Aviation’s FBO operations. This position plays a critical leadership role in ensuring exceptional customer service, efficient front desk operations, and consistent adherence to company standards and operational procedures.

The CSR Supervisor serves as a working supervisor, balancing operational front desk responsibilities with team leadership, employee coaching, shift coordination, and customer issue resolution. This role requires strong leadership skills, aviation customer service experience, operational awareness, and the ability to maintain professionalism in a fast-paced aviation environment.

Requirements:

Essential Responsibilities & Duties:

Supervise and support Customer Service Representatives and CSR Leads during daily operations
Ensure front desk operations are conducted efficiently, professionally, and in accordance with Vantage Aviation standards
Lead by example in delivering exceptional customer service to pilots, passengers, tenants, and guests
Assist with scheduling, shift coverage coordination, and daily staffing needs
Provide coaching, mentoring, and on-the-job training to CSR team members
Support onboarding and development of new employees
Monitor employee performance and provide operational feedback to management
Assist management with implementing policies, procedures, and service initiatives
Handle escalated customer concerns and operational issues in a professional and timely manner
Coordinate closely with line service personnel, pilots, vendors, and internal departments to ensure seamless customer experiences
Accurately process customer purchases, fuel transactions, and related documentation
Maintain a strong working knowledge of FBO operations, customer service, and surrounding area resources
Ensure customer-facing areas remain clean, organized, and stocked with supplies and amenities, and perform snow removal as needed
Utilize computers, radios, scheduling systems, and point-of-sale systems as part of daily operations
Assist with operational reporting, communication logs, and recordkeeping as needed
Promote and enforce company safety standards and operational compliance
Serve as acting leadership support in the absence of management when assigned
Perform other duties as assigned

Required Qualifications:

Minimum 2–3 years of customer service experience, preferably in an aviation or FBO environment
Strong leadership, interpersonal, and conflict resolution skills
Strong verbal and written communication skills
Ability to multitask effectively and prioritize responsibilities in a fast-paced environment
Ability to maintain professionalism and composure during high-pressure situations
Working knowledge of aviation customer service and FBO operations
Proficiency with computers, point-of-sale systems, and radio communications
Ability to comprehend and perform basic math functions
Willingness to work evenings, weekends, holidays, and flexible schedules as required
Ability to pass a background check and drug screen

Preferred Qualifications:

Previous supervisory experience in aviation, hospitality, or customer service operations
1–2 years of CSR Lead or similar leadership experience preferred
Experience with employee training and performance coaching
Familiarity with aviation scheduling, dispatch coordination, and fuel operations
Experience with customer billing systems and operational reporting
Some college education preferred

Travel Requirements:

Some travel, up to 10%, might be required to attend industry events and trainings

Working Conditions & Physical Demands:

Work performed in a busy front desk and aviation operations environment
Prolonged periods of standing, sitting, walking, and computer use
Ability to maintain focus and accuracy in a fast-paced setting
Ability to work in a cold weather environment and perform snow removal as needed
Ability to occasionally lift, carry, and pull up to 20 pounds

Compensation & Benefits:

Medical, dental, and vision insurance
HSA with company match for applicable plans
Company-paid Short-Term Disability and Basic Life and AD&D
Paid time off
401(k) with company match
Employee Assistance Program

Confidentiality & Disclosure:

Vantage Aviation is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. This job description outlines the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions without imposing undue hardship on the organization. If you require reasonable accommodations during the application or interview process, or to perform the essential functions of this position, please contact HR@vantageair.com.

Vantage Aviation is committed to a safe and productive work environment and operates as a drug- and alcohol-free workplace. Drug and alcohol testing may be required in accordance with law and company policy, including for reasonable suspicion or following a workplace accident or injury. Violations may result in disciplinary action, up to and including termination.

Rifle

Previous supervisory experience in aviation, hospitality, or customer service operations

1–2 years of CSR Lead or similar leadership experience preferred

Experience with employee training and performance coaching

Familiarity with aviation scheduling, dispatch coordination, and fuel operations

Some college education preferred

Minimum 2–3 years of customer service experience, preferably in an aviation or FBO environment

Strong leadership, interpersonal, and conflict resolution skills

Strong verbal and written communication skills

Ability to multitask effectively and prioritize responsibilities in a fast-paced environment

Working knowledge of aviation customer service and FBO operations

Proficiency with computers, point-of-sale systems, and radio communications

Ability to pass a background check and drug screen

Customer Service

Leadership

Conflict Resolution

Communication

Aviation Operations

Point-of-Sale Systems

Employee Training

Operational Reporting

Scheduling

Customer Service Representative Supervisor

Client Service Supervisor

VCA Valley Animal Hospital & Emergency Center is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.

Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range...

Perform a wide range of administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources. Responsible for the day-to-day client service areas of the front office, including interviewing, training, coaching, and mentoring staff. Resolve client complaints and maintain efficient operations of the front office.

Client Service Supervisor

VCA Valley Animal Hospital & Emergency Center is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.

Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Skills and Qualifications

- Excellent knowledge of client service and communication center operations.

- Strong organizational skills.

- Strong client relations and interpersonal skills.

- Intermediate to expert computer skills.

- Excellent oral and written communication skills.

- Strong supervisory skills.

- Self-starter and team player.

- Strong client service background.

- Ability to lift up to 40 pounds.

- 2 years of supervisory experience required.

2 years of experience in the veterinary field preferred.

- The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.

Job Responsibilities

- Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.

- Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.

- Assist Hospital Manager with day to day operations.

- Resolve informal client complaints, maintain and report on these issues to the hospital manager.

- Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.

- Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.

- Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.

- Coach employees and direct reports.

- Assist in the development and delivery of employee evaluations for the front desk with hospital manager.

- Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.

- Handle communication of financial information to clients and doctors.

- Act as a liaison between front office and other department supervisors.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

**If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.**

**Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!**

**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)**

**We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at** **vcacareers.com**

**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com <script id="detrack" defer src="https://d2e48ltfsb5exy.cloudfront.net/p/t.js?i=0,1" data-g="a0103fa042854ed6988977d3bf3710c49117"></script>

85702

2 years of experience in the veterinary field preferred

2 years of supervisory experience required

Excellent knowledge of client service and communication center operations

Strong client service background

Client service

Organizational skills

Interpersonal skills

Computer skills

Supervisory skills

Team player

Problem-solving

Client Service SupervisorVCA Valley Animal Hospital & Emergency Center is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of ...

<div>Client Service Supervisor VCA Valley Animal Hospital &amp; Emergency Center is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations. Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.   Skills and Qualifications • Excellent knowledge of client service and communication center operations. • Strong organizational skills. • Strong client relations and interpersonal skills. • Intermediate to expert computer skills. • Excellent oral and written communication skills. • Strong supervisory skills. • Self-starter and team player. • Strong client service background. • Ability to lift up to 40 pounds. • 2 years of supervisory experience required.2 years of experience in the veterinary field preferred. • The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.   Job Responsibilities • Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate. • Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization. • Assist Hospital Manager with day to day operations. • Resolve informal client complaints, maintain and report on these issues to the hospital manager. • Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols. • Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager. • Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients. • Coach employees and direct reports. • Assist in the development and delivery of employee evaluations for the front desk with hospital manager. • Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business. • Ha​ndle communication of financial information to clients and doctors.• Act as a liaison between front office and other department supervisors.    We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!<h2>If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.</h2><h2>Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at <a href="http://vcacareers.com/" target="_blank">vcacareers.com</a></h2>If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.</div>

Tucson

Teamwork

Ability to lift 40 pounds


Currently seeking a full time Customer Service Representative capable of seamlessly transitioning into a supervisory position within a 3 to 6 month period.
This position is responsible for:

Taking and processing orders via phone, email and e-commerce platform
Efficiently determine the needs of our...

Take and process orders via phone, email, and e-commerce platform. Determine customer needs, investigate problems, process international orders, oversee product exchanges and returns, manage reports, assist with UPS issues, evaluate job performance, hire and train staff, handle major incidents, and collaborate on customer service initiatives.

<div class="jobdesciption">
Currently seeking a full time Customer Service Representative capable of seamlessly transitioning into a supervisory position within a 3 to 6 month period.
This position is responsible for:
<ul>
<li>Taking and processing orders via phone, email and e-commerce platform</li>
<li>Efficiently determine the needs of our customers</li>
<li>Investigate customer's problems and find solutions</li>
<li>Processing international orders and related documentation</li>
<li>Oversee product exchanges and returns</li>
<li>Managing Back Order Reports and Open Sales Order Reports</li>
<li>Assisting customers with UPS damaged/delayed packages</li>
<li>Evaluating job performance and conducting reviews</li>
<li>Hire, train, and terminate customer service agents</li>
<li>Handle major incidents that cannot be resolved by agents</li>
<li>Keep abreast of new company products and services</li>
<li>Work with management on customer service initiatives</li>
</ul>
The correct individual must have at least 4 years of Customer Service experience and working knowledge of ERP systems (MAS90 a plus) for data entry. The candidate must possess good verbal and written communication skills; Excellent organization skills with the ability to prioritize and lead a team. The candidate must have a pleasant and friendly style. Working knowledge of Microsoft Word, Excel, MAS90 and the Internet. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
 
 
 
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