Jobs 1 - 20 out of 68 for Contact Center Director

Top Companies Hiring for Contact Center Director (Page 1 of 4)

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Lovelace Health System
Market Contact Center Director
Albuquerque, NM, US
Onsite
Full-time
10 days ago
The Director, Contact Center is responsible for the operations, personnel, and financial management of outpatient scheduling/message management operations across outpatient practices. Ensures highly productive staff are scheduling according to Provider Scheduling instructions, manages message manage...
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Bryant & Stratton College Careers
Online Contact Center Director
14127, Orchard Park, NY, US
Onsite
Full-time
$120k–$140k/year
about 1 month ago
The Contact Center Director provides strategic leadership and operational oversight of a team of 5 managers and 70 agents, driving lead-to-opportunity conversion and building a culture of high performance. Responsibilities include setting production targets, monitoring key metrics, implementing data...
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Bryant and Stratton College
Online Contact Center Director
14127, Orchard Park, NY, US
$120k–$140k/year
about 2 months ago
Position Summary: The Contact Center Director provides strategic leadership and operational oversight of a team of 5 managers and 70 agents, with direct accountability for driving lead-to-opportunity conversion and building a culture of high performance. This role owns setting production targets, mo...
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Provident Bank
Contact Center & Digital Support Director
Woodbridge Township, NJ, US
Onsite
Full-time
$123.9k–$177k/year
2 days ago
Lead all Contact Center and Digital Support for the bank, with accountability for customer service performance, employee effectiveness, and risk management. Own the contact center platforms, driving AI capabilities and optimizing service delivery. Focus on enhancing customer relationships and operat...
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M&T Bank
Director – Contact Center Customer Service
Williamsville, NY, US
Onsite
Full-time
$154.7k–$257.9k/year
4 days ago
Leads a large team in the Contact Center, managing senior leaders and overseeing operational excellence and customer experience outcomes. Develops staffing strategies, guides strategic planning, attracts and develops talent, evaluates procedures, and leads customer service transformation initiatives...
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Salt Lake Community College
Interim Director, Contact Center (Internal only)
84123, Taylorsville, UT, US
Onsite
Full-time
4 days ago
Leads Contact Center operations to provide remote services to SLCC stakeholders through telephone, online chat, web conferencing, and other means. Manages a professional support center, supervises success coaching, ensures professional representation, collaborates with other departments, and improve...
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Globe Life
Director, Sales Agent Contact Center (Hybrid)
McKinney, TX, US
Hybrid
Full-time
5 days ago
Responsible for the strategic leadership and operational oversight of a high-volume, sales-focused call center. Owns performance of the lead transfer program, focusing on maximizing lead conversion and satisfaction. Leads a multi-tiered team, partners with various departments to drive operational ex...
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Salt Lake City Corporation
Interim Director, Contact Center (Internal only)
Salt Lake City, UT, US
Onsite
Full-time
6 days ago
Leads Contact Center operations to provide remote services to various stakeholders through telephone, online chat, and web conferencing. Manages support center staff, supervises success coaching, cooperates with other departments, and participates in continuous improvement of services. Engages in ou...
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LAGOS
Director, Omnichannel Contact Center
Philadelphia, PA, US
Onsite
Full-time
11 days ago
Lead the strategy, operations, and performance of a high-volume, multi-channel customer support organization, architecting and scaling an integrated support ecosystem. Deliver world-class customer experiences and drive continuous improvement through technology, data insights, and process innovation.
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PPLSI
Director, Provider Intake Contact Center
United States
Remote
Full-time
9 days ago
The Director, Contact Center Legal Intake provides strategic and operational leadership for LegalShield's Member Intake Services organization, ensuring exceptional member experiences through a high-performing, omnichannel contact center. This role is responsible for establishing the vision, strategy...
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PPLSI
Director, Provider Intake Contact Center
Ada, OK, US
8 days ago
The Director, Contact Center Legal Intake provides strategic and operational leadership for LegalShield's Member Intake Services organization, ensuring exceptional member experiences through a high-performing, omnichannel contact center. Responsibilities include overseeing member intake operations, ...
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PPLSI
Director, Contact Center Technology
United States
Remote
Full-time
12 days ago
Job Summary:The Director, Contact Center Technology provides strategic leadership for the organization's enterprise contact center technology ecosystem, driving the vision, roadmap, governance, and execution of technology initiatives that enhance customer experience, operational efficiency, scalabil...
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PPLSI
Director, Contact Center Technology
Ada, OK, US
Remote
Full-time
12 days ago
The Director, Contact Center Technology provides strategic leadership for the organization's enterprise contact center technology ecosystem, driving the vision, roadmap, governance, and execution of technology initiatives. Responsibilities include overseeing enterprise platforms, leading digital tra...
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InnovaCare Services Company, LLC
Contact Center Director
32804, Orlando, FL, US
over 2 months ago
InnovaCare Services Company, LLC InnovaCare Health operates more than 40 clinics throughout Florida and Texas, and is recognized as a leader in transforming how care is delivered. Our physician‑led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated ca...
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Client Resources, Inc.
Director Technology, Contact Center
Omaha, NE, US
Onsite
Full-time
17 days ago
Lead, manage, and grow assigned technology teams supporting Service and Contact Center modernization and support. Collaborate with leaders to develop aligned strategies, define application roadmaps, and act as a technical lead for teams and vendors. Manage costs and operational relationships with ve...
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Serenity Healthcare
Sr. Director, Contact Center
Provo, UT, US
Onsite
Full-time
18 days ago
The Sr. Director of Contact Center is responsible for managing a multi-site contact center operation, overseeing the full contact lifecycle of calls and patient interactions, enforcing operational standards, and leading a team of managers and supervisors. The role aims to improve lead conversion, pa...
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NTT DATA North America
Sales Director - Contact Center/CX - Insurance (REMOTE ROLE)
New York, NY, US
Remote
Full-time
$155.3k–$287.6k/year
10 days ago
Seeking experienced Contact Center BPO Sales Hunter for Agentic AI Customer Service business. Responsible for originating deals, understanding client challenges, developing customized BPO/BPaaS propositions, leading sales cycles, and building executive-level relationships.
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Serenity Healthcare
Sr. Director, Contact Center
Lehi, UT, US
Onsite
Full-time
18 days ago
The Sr. Director of Contact Center oversees the contact center operations, managing inbound and outbound calls, lead follow-ups, and patient inquiries. The role involves ensuring operational standards, managing workforce performance, and focusing on lead conversion, patient satisfaction, and retenti...
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NYC Health + Hospitals
Assistant Director, Contact Center Solutions (Assistant Director, Ambulatory Care Services)
New York, NY, US
Onsite
Full-time
10 days ago
Oversee daily activities of the contact center, drive performance metrics, optimize workflows, coach teams, manage technology systems, and analyze data to improve efficiency and patient experience. Handle escalated issues, prepare reports, and ensure budget goals are met.
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Avis Budget Group
Director, Product Management - CX & Contact Center Technology
Parsippany-Troy Hills, NJ, US
$160k–$235k/year
13 days ago
Driven to be the Best People. Performance. Purpose. At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future ...
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Jobs 1 - 20 out of 68 for Contact Center Director

Top Companies Hiring for Contact Center Director (Page 1 of 4)

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