   Apartment Community Assistant Manager 

   About Us:   Essential Staffing Solutions (ESS) is a leading staffing agency dedicated to providing top-tier service and staffing solutions. We pride ourselves on our supportive work environment, schedule flexibility, and opportunities for professional gr...

The Assistant Manager is responsible for collecting and posting rent, following up on delinquent residents, processing purchase orders and invoices, and conducting business operations in the absence of the Community Manager. Key responsibilities include managing accounts receivable, ensuring compliance with purchase order policies, and assisting in leasing activities.

<div> Apartment Community Assistant Manager 
 
 About Us: Essential Staffing Solutions (ESS) is a leading staffing agency dedicated to providing top-tier service and staffing solutions. We pride ourselves on our supportive work environment, schedule flexibility, and opportunities for professional growth. Join our award-winning team today and start making a difference! 
 
 Primary Responsibility: The Assistant Manager is a customer service specialist primarily responsible for collecting and posting rent, initiating follow-up actions on delinquent residents, processing purchase orders and invoices, and other duties as assigned by the Community Manager. The Assistant Manager should be fully capable of conducting the business operations of the Community in the absence of the Community Manager. 
 
 Key Responsibilities: 
 Accounts Receivable:
<ol>
<li> Accept and accurately post rent and other payments in Yardi.</li>
<li> Ensure residents are correctly set up to use online, electronic, and WIPS payments.</li>
<li> Address late rent payments by closely following IPM policy, including distributing late notices and making personal calls and visits to delinquent residents.</li>
<li> Make bank deposits daily.</li>
<li> Inform residents of NSF checks within 24 hours of notification from accounting, and follow up within 48 hours.</li>
<li> File evictions and manage the eviction process, including attending court dates.</li>
<li> Conduct move-out inspections and manage the process in Yardi.</li>
<li> Turn over bad debts for collection and process SURE deposits within 72 hours of move-out.</li>
<li> Prepare month-end accounting reports as per Owner's requirements and Company procedures.</li>
</ol>
 Business/Financial Responsibilities:
<ol>
<li> Ensure purchase order policy is followed at all times, including monthly statement reconciliation.</li>
<li> Process invoices for payment as directed by the Community Manager.</li>
<li> Manage the vendor process to ensure all vendors are approved and using vendor café.</li>
<li> Weekly review of budget comparison to identify any budget variances.</li>
<li> Respond to all accounting inquiries timely and assist in monthly closeout.</li>
<li> Process SODA's and submit to Regional Manager within three business days of move-out.</li>
</ol>
 General Duties:
<ol>
<li> Utilize Yardi to post rent and produce accurate and timely reports.</li>
<li> Answer telephone with appropriate greeting.</li>
<li> Assist in leasing activities and resident relations.</li>
<li> Implement the monthly Renewal/Resident Retention Program.</li>
<li> Perform pre-inspection walks with the Service Manager.</li>
<li> Comply with Company policies and procedures.</li>
<li> Support the turnkey process and initiate make-ready dashboard in Yardi.</li>
<li> Monitor the leasing team to ensure accurate completion of leasing activity reports.</li>
<li> Complete the Utility Log and monitor usage.</li>
<li> Enter service requests in Yardi as received.</li>
<li> Serve as back-up to Community Manager, including reviewing reports and daily office tasks.</li>
</ol>
 Experience/Qualifications: 
 Previous Work Experience:
<ol>
<li> 1-2 years' experience in the multi-family apartment industry.</li>
<li> Experience in dealing with customers or the public.</li>
<li> Previous leasing/customer service and collection experience helpful.</li>
<li> Previous management experience helpful.</li>
</ol>
 Education/Training:
<ol>
<li> High School Diploma or GED required.</li>
<li> Business school, college, marketing, or other accredited courses in sales and marketing preferred.</li>
<li> Proficient in MS Office Suite.</li>
<li> Yardi experience is a plus.</li>
</ol>
 Communication/Skills/Schedules:
<ol>
<li> High energy with a positive, customer service-oriented attitude.</li>
<li> Proven leadership capabilities.</li>
<li> Energetic, enthusiastic, and creative.</li>
<li> Social media knowledge is a plus.</li>
<li> Effective communication skills, both telephone and written correspondence.</li>
<li> Professional demeanor and team player.</li>
<li> Flexibility to assist the Community Manager, which may include hours outside of published office hours.</li>
</ol>
 Continuing Education:
<ol>
<li> Successful completion of all in-house training programs as defined in the IPM Management Service Policies and Procedures manual.</li>
</ol>
 Why Join ESS?
<ul>
<li> Temporary to Permanent Opportunities: Potential to transition into a permanent role.</li>
<li> Flexible Scheduling: Enjoy a balanced work schedule.</li>
<li> Weekly Pay: Get paid every week!</li>
<li> Skill Development: Grow your expertise in a supportive environment.</li>
<li> Referral Bonuses: Unlimited rewards for referring friends or family.</li>
</ul>
 
 Apply Today to Join Our ESS Team! 
We are an equal-opportunity employer and welcome diversity in our workforce.</div>

75604

Business school, college, marketing, or other accredited courses in sales and marketing preferred

Yardi experience is a plus

Previous leasing/customer service and collection experience helpful

Previous management experience helpful

High School Diploma or GED required

1-2 years' experience in the multi-family apartment industry

Experience in dealing with customers or the public

Proficient in MS Office Suite

Yardi

Accounts Receivable

Customer Service

Leadership

MS Office Suite

Budget Management

Communication

Leasing

Social Media

Apartment Community Assistant Manager

Overview:

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Su...

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Overview:

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary:

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Responsibilities:
Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
Education and Experience:
High school diploma or GED
At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred
Microsoft Office Suite, Project Management
Qualifications:

Physical Requirements:

May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

This role is based on site and requires that the employee spend time outside with exposure to the elements
May require working in confined spaces, heights and potentially hazardous areas
A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Company Information:

Join RPM Living and experience exceptional benefits designed to enhance your life.

Weekly pay for all associates working onsite at an apartment community

Comprehensive healthcare coverage available for all full-time, regular associates

Employer-paid employee assistance, mental health, and wellness programs

Ancillary benefits including critical illness, hospital indemnity, and accident insurance

401(k) with robust company match

Opportunities for professional development, career growth, and role-based learning plans

Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)

Paid time off plus floating holidays and volunteer days

Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

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