Jobs 1 - 20 out of 25 for Call Center Director

Lead and transform customer contact center operations, oversee customer-facing teams, drive operational excellence, improve service performance, and modernize technology and processes. Establish operational standards, enhance customer satisfaction, and create scalable processes for growth.

Lead a team of 70 call center agents, manage recruitment and onboarding, establish performance expectations, analyze key performance indicators, identify performance issues, develop call scripts, and oversee scheduling and quality assurance processes.

The Director, Call Center Operations is responsible for delivering strong and consistent performance across call center operations supporting multiple brands. This leader oversees internal teams and outsourced call center partners, with accountability for service, sales and conversion performance, c...

The Director, Call Center Operations is responsible for delivering strong performance across call center operations, overseeing internal teams and outsourced partners, and ensuring service, sales, and conversion performance. The role involves leading call center teams, improving operational processe...

Lead and oversee all aspects of contact center operations, manage sales supervisors, oversee quality and production, implement strategic sales plans, manage performance metrics, and ensure customer satisfaction. Analyze market conditions and trends, provide team motivation, and ensure overall perfor...

Oversee and support new call center hires through onboarding, training, and nesting progression. Manage engagement, expectations, and career development while enhancing productivity and reducing attrition. Directly supervise a team, addressing behavioral and attendance issues.

Lead the call center team and technology to enhance customer loyalty, develop a service culture, and translate customer feedback into improved products and operations. Oversee inbound support, workforce planning, technology deployment, performance analytics, customer experience, financial stewardshi...

Lead and optimize multi-location call center operations, drive performance, enhance customer experience, implement scalable processes, and develop high-performing teams. Establish KPIs, reporting dashboards, and performance tracking. Partner with field operations and brand leaders to align call cent...

Responsible for the overall system-wide management of the Customer Service and Call Center team within Patient Financial Services, including program planning, operational analysis, financial analysis, problem resolution, personnel management, and performance improvement. Coordinates functions with a...

Build a high-performance outbound sales department by learning the sales process, developing a playbook, recruiting representatives, leading training, and establishing performance standards. Responsibilities include executing the outbound sales process, refining scripts, coaching calls, and building...

Responsible for the overall system-wide management of the Customer Service and Call Center team within Patient Financial Services, including program planning, operational analysis, financial analysis, problem resolution, personnel management, and performance improvement. Coordinates functions with a...

Build and lead a high-performing outbound and inbound patient engagement function. Design and manage call center workflows to convert prospective patients, drive refills, increase renewal rates, recover lost revenue, and resolve patient issues. Recruit, train, and manage a team of patient retention ...

Responsible for executing the patient services strategy for the affordability copay call center. Accountable for the success and execution of existing programs, implementation of new programs, and development of leadership teams. Provide oversight to clients in the Pharmaceutical or Medical Device i...

The Director of Call Center Operations will oversee the daily operations and strategic direction of the agency’s customer service call center; manage a team of supervisors and customer service representatives; develop and implement customer service standards; monitor performance metrics; collaborate...

The Director of Call Center Operations is responsible for leading the day-to-day dispatch operations supporting a nationwide fleet maintenance organization. This role oversees a 24/7 global dispatch team, ensuring efficient technician scheduling, preventive maintenance compliance, workload balancing...

Oversee the daily operations and strategic direction of the agency’s customer service call center; manage a team of supervisors and customer service representatives; develop and implement customer service standards; monitor performance metrics; identify opportunities to improve call center operation...

The Director of Call Center Operations will oversee workforce management, hiring pipeline, training, quality assurance, and digital care to ensure the Customer Care Center operates effectively. Responsibilities include managing staffing, performance monitoring, and aligning operations with company v...

Manage a contact center operation, engage with existing customers, generate sales to new customers, and lead day-to-day operations to meet customer satisfaction metrics and sales performance goals.

The Director of Call Center Operations is responsible for leading the day-to-day dispatch operations supporting a nationwide fleet maintenance organization. This role oversees a 24/7 global dispatch team, ensuring efficient technician scheduling, preventive maintenance compliance, workload balancing...

Lead and oversee all aspects of contact center operations, supporting commercial and public sector clients. Responsible for strategic direction, operational performance, and development of the site's leadership team. Provide leadership for Operations Managers and Supervisors, drive execution of busi...