Job Summary: Assists members with their financial needs; performs a variety of duties in the branch in support of the branch operations.

Essential Functions and Responsibilities:

• Greets every Member who enters the branch and focuses on creating a welcoming environment and personalized experience for Members.
• Receives and processes member financial transactions, including deposits, withdrawals, transfers, and loan payments.
• Posts transactions, adjustments, and corrections to member accounts and maintains member records.
• Sells items such as money orders, cashier's checks, travelers checks, gift cards.
• Orders member checks.
• Answers questions on ATM, Debit, and Credit cards.
• Organizes and stores all branch receipts and documents.
• Applies stop payments as needed.
• Balances cash drawer and daily transactions.
• Meets referral goals by cross-selling credit union products and services that would benefit the member.
• Provides routine information to members concerning products and services.
• Refers members to appropriate department for specific information and service.
• Answers questions about products and services and resolves member problems.
• Performs a variety of miscellaneous tasks including scanning checks, typing, filing, computer input and answering telephone.
• Performs other duties as assigned.
• This job description is subject to change at any time.