PeopleNTech

Technical Writer 4

Allentown, PA, US

Onsite
Contract
$44.46/hour
about 1 month ago
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Summary

Title/Role:Technical Writer 4
Req. Status: Open
No. of Openings: 1
Start Date: 11/14/2022
End Date: 05/12/2023
Max Submittals by Vendor: 2 Per Opening
Worksite Address: 401 McIntire Road Charlottesville, VA 22902
Agency Interview Type: Web Cam Interview Only

Short Description:
The County needs a Technical Writer to lead update of IT standards, polices, and instructions.
MAX VENDOR RATE: $44.46
Some ON SITE as requested
Duraton expected - 6 months

Complete Description:
Consult with staff to prepare technical and end user documentation for information technology program. This role will function as a primary writer—responsible for deliverables of with varied scope and complexity.

Responsibilities :
  • Prepare, review, revise, and maintain documentation in the form of user guides, integration guides, developer guides, in-platform instructions, installation/configuration instructions, system operations, policies, and standards.
  • Prepare, review, revise, and maintain end user resources and educational materials, including videos, demos, tutorials, training materials, in-depth user guides, general & technical overviews, FAQs, and in-product help documentation.
  • Review and edit previously written policies, standards, and manuals for consistency, conforming to existing styles where necessary, while recommending and implementing changes to more efficiently update content with future changes.
  • Collaborate with internal organizational teams, including IT Project Teams, IT Engineering, IT Support Services, System Management, and subject matter experts.
  • Gather and analyze technical and process information from various sources to document new or changing system functionality.
  • Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
  • Assist in planning, scheduling, and tracking documentation work to meet system launch dates and end user deliverables.
  • Maintain a library of application documentation, cataloging it for internal and/or external use.
  • Create, publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel. "
  • Test both the product and its documentation for accuracy and consistency.
  • Write software documentation from technical specifications, discussions with developers, and hands-on experimentation.

Qualifications :
  • Ideal candidate has technical acumen, demonstrably strong communication and writing skills, and can effectively interact with developers, data analysts, systems analysts, and project leads.
  • Experience making complex ideas understandable.
  • Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.
  • 3- 5 years of professional work experience in technical documentation..
  • Experience in creating documentation for audiences with different levels of technical skill.
  • Excellent writing, editing, and communication skills.
  • Experience creating graphics to more clearly communicate workflow processes and abstract topics.
  • Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
  • Excellent work ethic and strong intellectual curiosity.
  • Ability to work quickly, efficiently, and multi-task.
  • Desire and ability to innovate and improve upon current processes.
  • Track record of effective collaboration.
  • Ability to thrive, without much oversight, in a constantly changing environment. Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
  • Experience working with Subject Matter Experts (SMEs) both in-person and remote.
  • Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
  • A proactive and open-minded attitude to resolving problems and delivering results.
  • Preferred: Prior experience working within IT Development, SaaS or web-based technology environment.
  • Bonus: Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.

Skill Required / Desired Amount of Experience
Professional technical writing experience Required 3 Years
Create and manage catalog of manuals, guides, templates, standards, and policies. Required 3 Years
Experience developing IT industry documentation, including infographics such as diagrams, screenshots, workflows, graphs, etc. Required 3 Years
Experience working within IT Development, SaaS or web-based technology environment. Nice to have 1 Years
Proficient with Microsoft Office Suite or related software. Required 3 Years
Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs Required 3 Years
Desire and ability to innovate and improve upon current processes. Required 2 Years
Knowledge and ability to test both the product and its documentation for accuracy and consistency. Required 1 Years
Global Candidate Requirements
Skill Required / Desired Amount of Experience

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