Summary
Under the direction of an assigned administrator, a Student Ambassador is responsible for disseminating college information to all new and current students, parents, staff, and community members through college tours, student panels, events, and various modes of communication. Following a two-day training and Spring Refresher, Student Ambassadors will work with campus staff and faculty to provide a welcoming, inclusive, engaging, and well-informed campus experience to prospective and current students, as well as high school staff, parents, and community members. Student Ambassadors will serve as part of the College Promotions Team and support the student success framework at the assigned campus.

Student Ambassadors will make phone calls, manage office projects, and complete other work around College Promotions. Students Ambassadors serve as campus role models; therefore, it is essential that student ambassadors enjoy interacting with people on a daily basis.

Essential Duties and Responsibilities 

• Arriving consistently punctual and prepare to work.
• Creating a positive, engaging, and inclusive experience for new and current students, their parents, high school staff, and community members.

• Welcoming new, returning, and continuing students through Information Booths, dissemination of Welcome materials, and electronic communication.
• Following up with potential students who have applied to West Hills College but have not registered. 
• Assisting in the collaboration, implementation, and dissemination of information of upcoming college events, college programs, and college/registration.

• Providing appropriate referrals to campus resources, activities, student organizations, and programs.
• Actively contributing to student panels and projects by sharing appropriate personal experiences and discoveries about how to be successful in college, including their use of self-management tools and strategies.
• Maintaining confidentiality and adheres to FERPA policy.

• Participates in weekly staff meetings and mandatory trainings. 
• Maintain professional uniform attire when actively serving as a Student Ambassador. 

• Performs all other duties as assigned.

Knowledge, Skills and Abilities

• Ability to engage small and large audiences from various age groups through icebreakers, campus tours, and student panels.
• Ability to effectively communicate to students about the many opportunities, programs, and benefits of enrolling; as well as, sharing about the experiences of college life at West Hills College.
• Demonstrate sensitivity to, and understanding of, the diverse academic, socio-economic, cultural, ethnic, and disability backgrounds of community college/high school student.
• Ability to represent West Hills College on campus and in the greater community. Events included but not limited to staffing information tables, campus tours, college fairs, club rushes, pre-registration workshops, and large college events.
• Ability to take the initiative to be knowledgeable about college programs (e.g., College certificates, associate degrees, transfer services, etc.), college history, fun college facts, and services (e.g., financial aid, EOPS, Student Government and Clubs, DSPS, etc.).
• Ability to maintain a working relationship with college departments that participate in recruitment, pre-enrollment, and college promotion efforts.
• Effective communication skills and listening skills.
• Knowledge of programs and services offered at the assigned West Hills College location.