Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your Role And Responsibilities

HashiCorp is looking for an experienced Senior Technical Program Manager with a strong background in cloud platform and a demonstrated history with compliance work, with PCI knowledge as a bonus. The selected candidate will also impact product and customer success through personal accountability, a demonstrated track record of success, subject matter expertise, and great interpersonal relationships.

As part of the R&D Operations team, you'll improve and execute on the operations of the R&D organization, including Hashicorp Cloud Platform and/or Internal Platform. You will urgently drive complex programs and initiatives requiring close cross-functional collaboration across multiple disciplines and products, in a fast-paced environment.

You will be responsible for bringing alignment and meaningful collaboration across engineering, product, design, security, GRC, marketing, pricing, and other cross-functional partners. You should have a strong appreciation for scaling up processes, thrive in a dynamic environment, and have excellent interpersonal skills.

Our R&D team, as well as the other cross-functional teams you'll work with, are almost entirely remote. While prior experience working remotely isn't required, we are looking for team members who perform well given a high level of independence within an evolving working model. Excellent systems thinking, collaboration, communication, and team-building skills are required to collaborate effectively with organizational leaders in other functions.

What You’ll Do (responsibilities)

Drive outcomes, not outputs. Your background and experience will help define and implement an end-to-end telemetry solution quickly and efficiently

Lead coordination for cross-product programs to ensure that the overall program is accounted for (end result, milestones, dependencies, and more)

Work closely with leadership to drive the execution of strategic initiatives, such as telemetry, by proactively identifying risks & obstacles along with mitigation plans

Manage the collaboration between engineering, product, design, and non-R&D functions by identifying priorities, defining cross-functional milestones, and delivering to plans

Create and maintain program pages in line with the standard R&D Ops template

Own systems for project documentation, status tracking, portfolios, data dashboards and communication between project stakeholders to ensure overall program health

Establish, drive and continuously improve standards for processes that promote a high standard for product delivery and efficiency of teams

Contribute to an environment that's conducive to a great execution culture and removes obstacles to project completion

Work closely with leadership and operational teams on priority and productivity process improvements that aid in delivering value faster with greater accuracy and confidence

This job can be performed from anywhere in the US

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Has worked within a cloud platform organization
• Experience in an R&D program management role driving projects through full product life cycle
• Knowledge of distributed software architecture and cloud technologies
• Proven ability to creatively solve complicated problems
• Demonstrated verbal & written communication skills, understanding of the needs of all stakeholders, and a track record of delivering projects
  
  

Preferred Technical And Professional Experience

• Experience with PCI, compliance, and cloud platform deliverables
• Familiarity with HashiCorp products
• Experience in a rapid growth of the organization, working cross-functionally with teamscan delivering enterprise software
• Strong bias for action and an intrinsic ability to deal with ambiguity