Job Summary: We're looking for a CRM Specialist with strong English communication skills to manage customer relationships, resolve queries, and gather feedback for our eCommerce channels, including Amazon (India, USA, UK) and Flipkart. This role is ideal for candidates with call center or BPO experience who have a passion for customer service Key Responsibilities: • Respond to customer inquiries and issues promptly via calls, emails, and chat Reach out to eCommerce customers to collect reviews and feedback, enhancing our presence on platforms like Amazon (India, USA, UK) and Flipkart Use CRM software to manage and track customer interactions • Collaborate with internal teams to continuously improve the customer experience Stay updated on best practices in customer relationship management Requirements: • Minimum 1 year of experience in a call centre or BPO role Strong verbal and written English communication skills Excellent problem-solving abilities and customer focus Familiarity with CRM tools preferred • Qualification: Minimum 12th grade or equivalent • Proficiency in MS Excel is a plus Working Hours: 10AM-6:30PM IST, Monday to Saturday Leaves: 2 grace leaves per month | National and Public Holidays applicable Preferred Locations; Vasai | Nalasopara | Naigaon | Bhayandar | Miraroad | Dahisar | Borivali JGS Elite 104, Infinity Square Golani Naka, Oppo Varun Ind. Vasai E, Thane-Mumbai Maharashtra, 401208 L: 0250-2990130 M: +91 9136752405 SPOC:Shubham Tiwari 9309917623 Job Types: Full-time, Permanent Pay: ₹216,000.00 - ₹300,000.00 per year Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 1 year (Required) Work Location: In person Speak with the employer +91 93099 17623